* Define and implement a structured way of handling opportunities – client meetings / solution pitch / RFP response / RFI response / presentation etc.* Scope the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommend solutions that optimize value for both the customer and the firm by coordinating with related departments* Secure from customer technical staff commitments needed to ensure a deal’s “technical close”* Provide coaching and professional development to team member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills* Pursue additional business development opportunities within customer firms and collaborate with sales to ensure these opportunities are effectively covered and advanced* Work with sales team to identify pipeline and plan sales activities* Participate in opportunity assessment, qualification, developing response strategy, proposal development, review and feedback process, competitive positioning, pricing / commercial decisions* Work closely with the development and delivery heads in identifying the right team, getting the pre-sales and delivery teams to develop the solution, estimates, schedules, technical responses etc. to complete the proposal* Work closely with related departments (Product management / Development / marketing / Delivery etc.) for creating a compelling solution / proposal* Provide required reports to sales and delivery organizations to provide visibility on pipeline, probable deals etc. for planning and tracking business growth* Anchoring client visits – from the stage of planning, identifying key participants, story board for the meeting, reviewing content, planning demos / team discussions and front ending the discussion* Coordinate with related departments for creating sales supporting materials like Case Studies, White Papers, etc. and assist Sales in pitch evangelism

Managed a team of 12 consultants and project managers to provide implementation and support services for 20 clients in UAE and Qatar.Key responsibilities:* Maintain a thorough knowledge of the organization and adheres to all organizational standards. * Manage team members and ensure the projects meet specific client requirements * Manage and coach a diverse team of talented Project Leads and Consultants * Actively manage client accounts and complex projects * Develop project opportunities with new and existing clients * Set deadlines and manages workload of professional services team * Serves as escalation point for all matters related to professional services * Mentor team members and provide feedback to grow and improve skills * Consistently strive to improve service quality levels and identify opportunities to create value added services, products, and procedures * Maintain final responsibility for all professional services activities and performance * Have ultimate responsibility for efficiency, productivity, and profitability of professional services team * Manage professional development planning

TradeNet is the leading software company in the field of financial markets order management systems in Gulf with more than 50 clients in the region.Key responsibilities•Project planning and scheduling.•Maintaining project documentation and deliverables and performing the Business Process requirement and Gap/Fit analysis sessions.•Leading system configuration and parameterizations efforts.•Training end users utilizing basic training materials offered by the Company.•Leading user acceptance testing and troubleshooting any problems related to system function as per agreed upon Business Requirements.•Providing end users with required business support during implantation period.•Managing customer expectations and maintaining an excellent relationship with the clients.•Managing issues, revises plan as necessary and communicates changes to the customer and upper management.•Reporting on project progress and status to the client and TradeNet management.•Attends all customer project status meetings and act as the primary contact for all customer communication.•Testing all deliverables before installing to customer.•Coordinating with development teams and customers while fixing issues raised by customers.Business experience•Equities, fixed income.•Risk management. •Margin Trading. •Brokerage Operations. •Asset and fund management and operations. •Extensive experience in Gulf financial markets trading rules and regulations with focus on Saudi market (Tadawul).Technical experience•FIX protocol (understanding and troubleshooting). •Oracle database, forms and reports concepts and development.Project categories•OMS and GL system implementation and configuration. •Integration with order routing systems (1 to 1 or through order routing networks like ROR and Bloomberg) using FIX protocol. •Integration with CRM systems. •Integration with asset management systems. •Integration with Core-Banking systems.

Key responsibilities•Manage the QA team and report to project owner in US.•Analyse and break down design and requirements into tasks and timelines for quality engineers to test and assure its quality.•Review quality engineers output to make sure it meets company standards.•Make code reviews to make sure source code meets company code policy.•Plan on a weekly basis, the primary, secondary and learning projects for the team.•Meet and discuss online new requirements and status updates with the US project managers and propagate the requests to own team through meetings. •Writing monthly whitepapers on new technologies.•Attend and participate in team building events.•Accept and revise weekly time sheets and reports from quality engineers.•Continuous support and tutoring for quality engineers.•Handle the testing management of various types of projects, related to storage management, speech recognition and synthesis, security analysis, mobility applications and re-branding.•Ensure deadlines are met and projects are deployed with more than the expected quality level.•Manage development projects oriented to create automated testing tools.•Learn and certify for new technologies according to market trends.Tools•For developers support, code inspection and reviews: -Microsoft Visual Studio 6, 2003 and 2005. -Microsoft SQL Server 2000, 2005. -NUNIT.•For quality assurance, bug reporting and inspection: -Defect System.•For collaboration with US teams and other offshore team leaders: -TeamSpeak. -Outlook Web Access. -Microsoft Office and Project.

speedsend’s Business –to Business internet ordering solution exclusive to speedsend contract customers. With speedsend.com, customers can order supplies electronically from any computer, anytime. The speedsend.com site provides immediate access to a catalogue of over 1,500 products, an easy-to-use search mechanisms help customers find the products they want quickly, and always at contract specific pricing. www.speedsend.com Site is constructed based on e-commerce standards.Key responsibilities•Participated in rebuilding and extending www.speedsend.com site functionality, drive profitability, and enhance the customer experience globally by providing powerful features such as user profiling, personalization, catalog management, targeted discounts and advertisements, shopping permissions, order processing, Customer internal order approval, globalization (multiple languages and currencies), and advanced online business analytics.•Participated in rebuilding and extending "CM" system, Speedsend's internal system concerned with company internal Order processing, packaging and delivery. CM system is constructed based on international order processing standards. CM is also responsible for administrating speedsend.com and integrating with "Microsoft Great Plains".Tools•Visual Basic .NET.•C#.•Microsoft Commerce Server 2002.•SQL Server 2000.