- Customer relationship management throughout the EMEA region- Achieving 100% of sales and shipping quarterly target.- Analyzing and studying markets to pursue new business opportunities.- Maintaining favorable relationships with clients and ensuring clients’ best satisfactory levels.- Handling clients’ accounts and following up on their requests, inquiries, and business execution.- Reviewing customer orders and ensuring that all aspects of the supply chain process are all in place for so that the orders delivered to the customer on time.- Maximizing sales revenue by focusing on selling specialty products.- Inspect work orders for completeness and timely closeout- Follow-up with clients regarding A/R issues- Production planning along with the head of the production to make sure that the customer needs to be fulfilled.- Stock management and always making special deals for existing stock to keep it healthy.- Monthly order forecast is done in collaboration with our operation director to make sure that the factory targets achieved.- Follows-through on customer inquiries, requests or complaints- Working with our R&D department to develop our products as per the customer needs and keep up with the market.

- Vendor relationship management.- Issuing and placing purchase orders.- Following up with the logistics on the delivery of the orders as well as determining the mode of delivery based on the urgency of the order.- Setting sales targets to the sales team.- Monitoring Sales performance as well as following up with the sales team to achieve the sales target.- Monitoring market prices and ensuring that the prices are competitive compared to our competitors.- Achieving quarterly sales targets of EGP 5,000,000- Training the sales team on all the available and new products.- Promoting new products to the customers.- Meeting customers to close out big deals.- Articulating customer problems and put the preventive and corrective plan into action.- Providing assistance in planning, executing and supervising marketing and delivery campaigns for products.- Collecting data, analyzing the results of campaigns and trials, help with the decision-making process, and executing action plans.- Following up with the vendor to claim the quarter rebate and rewards against marketing activities.- Ensuring that the material in stock moved before going out price protection provided by the vendor.- Researching and approaching customers in Africa.

- Customer relationship management throughout the SACA region (South and central America)- Executing sales strategies, sales plans and sales support activities plans.- Responsible for dispatching 90% of our BOPET line production.- Communicating and coordinating with Operations, Business Development, Market Communication, and Technical department.- Building long-term relationships with our customers at all levels, exploring new business opportunities & generating newly installed base or market share by influencing through key decision processes.- Tracking the customer’s shipments and keeping them updated until the vessel reaches its destination- Managing all the sales related activity for six multinational Sales managers based in Brazil, Colombia, Argentina, and Mexico as well as following up with sales team ensuring that the targets met.- Working with other sites in Poland, Dubai, India, and the USA for shipping orders and promoting newly developed products.- Planning and releasing orders for production.- Dealing directly with our agents in Chile, Peru, and Ecuador and Handling their commissions.- Negotiating with (DHL, T.N.T, Aramex, and FedEx) to get the best price quotations to promote and send samples for our recent and new customers.- Monitoring & verifying major customer complaints & claims, coordinating with other functions to develop a solution. Supporting implementation of corrective actions.- Following up with the payment and ensuring it’s being received on the due date.- Researching and approaching new customers.- Achieving monthly sales target of 300 tons with approx. sales of USD 450,000.- Organizing global Exhibitions.- Training all new joining.