Mohamed Attia Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Cairo, Egypt

Cairo, Egypt

- Monitor and running Exchange 2010 using PowerShell and Exchange Management Console.- Monitoring AD Replication and services.- Monitoring and running the operation takes on SharePoint 2010.- Planning to migrate MS Exchange and MS SharePoint from 2010 to 2016.- Responsible for deliver and handover the documentation for all Cloud products to VFE Team.- Monitoring SQL 2008 Instances.- Responsible for VFE servers update patches plan and execution.- Handle VFE Cloud services reporting using MS SCOM 2012.- Responsible for improve ticketing system SLA between VFE 2nd level and iCare.- Reporting to VFE Cloud Team for weakness points and issues.- Manage and troubleshooting tickets through Hybris Administration Console.- Handle VFE iCare escalation tickets using Jira ticketing system.- Working as a 2nd level of support to VFE Cloud services.- Ticketing system analysis and reporting behavior to elaborate the weakness sections and how to improve it.

- Ensure that the following services are available : o Authentication & Authorization, o File & Print sharing, o Internet service, and o Messaging o System Center Configuration Manager 2012 o Active Directory Replication o Hyper-performance- Install and configure the proper operation of the servers and connections- Update the operation servers with security patches and service packs- Setting up new users and e-mail accounts.- Assist in the LAN configuration to ensure level of performance.- Participate in the periodic review of existing validated computer systems.- Complete the Network Follow-Up sheets for all activities performed day by day- Installing and configuring computer systems.- Support wireless network and access points.- Undertake regular PC health checks to ensure they are tuned and adequate for the tasks required of them.- Configuring all printers is serviceable.- Assist in testing and deploying new Hardware & Software- Managing ,Troubleshooting and updating Symantec Endpoint Protection Manager- Monitoring, Controlling, securing and utilizing of the bandwidth using ISA 2006 and GFI Webmonitor.- Managing Exchange 2003 server.- Managing Exchange 2010 server- Managing Backup Solutions (Backup EXEC-DPM2012).

1\2 Configuration, operating system software maintenance) 2|2 Assists with application product installation/configuration/maintenance. Installing, upgrading, and maintaining software and hardware. Troubleshooting Microsoft Windows XP.