Senior advisory consultant with + 25 year's extensive experience in Information Technology and Technology Management, System Integration, Project Management, Sales and Presales activities. • Building Cloud Infrastructure for complex systems. Based on customer strategic needs using latest technologies like, VMware, NetApp, Dell, IBM, HDS, HP, Veritas and Cisco.• Develop business continuity and disaster recovery strategies and solutions, • Standardizing IT process and polices following ITIL and Togaf standards to facilitate customer digital transformation Journey under their governance controls • Certified instructor for NetApp, IBM and PMI portfolio • Supporting entrepreneurs to build new business • Build and communicate an account technology plan which includes future state architectures, tactical initiatives and achievements and business relevant technology solutions• Research and communicate technology, industry and market trends and mentor customers on their application• Maintain knowledge of driven solutions to efficient address; understanding of DELL, HDS, IBM and NetApp Storage and Backup Solutions • Influence my customer decision makers, from CIO level to enterprise architects, application owners and development teams, as well as LOB functions working down to the Private Cloud teams, bridging the gap between the customer ITSM and DevOps cultures

STME ltd. is a Middle East Regional information infrastructure Solutions Provider with 14 offices in the region and solid partnerships with Major world leading information infrastructure vendors.The role of the Regional Support Services Manager within STME is to ensure full support is available to all customers in their location, covering all products at all times. This support includes a level of pre-sales, complete post sales and installation across Egypt and Levant RSSM JOB DESCRIPTION:Lead, plan, monitor and manage all pre-sales ,post-sales support and professional services activities to ensure a high level of customer satisfaction.The RSSM will oversee all aspects of the presales and post-sales support including as we solution integration company Design and implement Data Center from scratch including infrastructure (passive and active ) , Data Protection , High Availability and Disaster Recovery Design and implement Data Center using VMware modules (VSphere ,V center and cloud ) mid-size to large Cloud and Data CenterArrange and mange customers events , seminars, workshops Managing the SLA and deliverablesDay to day Incident and technical Problem managementResource utilization and planningSpares ManagementTeam buildingClient ManagementReporting S&S Director Managing projects and follow up implementations Key Tasks: Day to day Incident Projects ManagementResource planning and allocation based on contracts and ordersMonitor skill levels and schedule various in-house and external trainingMonitor resource utilization.Approves team members' leaveReviews and appraise the performance of each team member and address personal and skills issues as appropriate. Complies with and helps to enforce standard policies and procedures. Facilitates team and client meetings effectively. Holds regular status meetings with support & Sales team. Effectively communicates relevant information to Management.

Prepare plans for the projects that I am managing the implementation for, and make sure the project is going according to schedule• Liaise between customer project team and STME project resources.• Update and send the Detailed Project Status Report to the project team and the Projects Leader team • Escalate any issues or resources unavailability.• Corrective maintenance, upon customers calls for any required service of any piece of equipment currently under maintenance agreement or warranty of STME.• Installation, Configuration and Maintenance of SUN Servers • Upgrade net backup from 4.5 to 5.1 and 6• Install and configuration NETAPP Storage ( windows ,UNIX)• Install and configuration NET Backup ( windows ,UNIX)• Storage Administration tasks over NetApp and SUN1. Manage volumes, disks, and RAID groups. 2. Increase data availability through Snapshot management3. Increase data availability through Snap Mirror management, and volume copy. 4. Increase data availability through network configuration (VIF) 5. connecting LUN to hosts (SAN and ISCSI )6. connecting share volumes to hosts NAS7. Zone configuration for SAN switches8. quota configuration 9. connect storage to DNS server and Active directory for ( WINDOWS)or NIS for server (UNIX)10. configure cluster failover ( Hardware and network )11. upgrade among all Data On Tap versions to the version higher if applicable 14. optimize all SAN component to get Maximum performance • Backup Administration tasks provide 1. install Net Backup server Windows and UNIX2. install Net Backup Clients and agents3. connect and configure tape libraries 4. Zone configuration for SAN switches5. configure policies ,schedules, attributes and Backup selection 6. configure storage unit and storage group7. configure volume pools

Design the LAN /WAN Networks Estimate the network and security devices and its budget ( 35milion L.E in 5 years ) Write RFPs and technical proposals.Evaluate bidders' proposals to tendersFlow up the project during implementation.Final project acceptance

M.I.S) Egypt Branch Manager Managing 25 employees Flow up the loan payment by SME system design by EQI over 12 branches Installing Network by WIN 2000 server Maintaining all problems in NetworkNetwork (LAN / WAN ) equipments (Cisco Routers[805,1700,2600,6500], Cisco Switches[2950 ,6500],and 3Com Switches ) installation &configuration WIN 2000 server administrator Network Security Design &configuration (Firewall access list on the router )Configure FRAME-RELAY protocol ( dlce , mesh , star , . ..)Configure ISDN protocolTCP/IP protocol design & adjustment Administration of Sybase adaptive server enterprise 11.9.2; Reporting portfolio form SME system design by EQI Reporting loan chart over year Reporting all report required sorting by name , address , work , . ..etc

Installing Network by WIN NT 4.1 Maintaining all problems in NetworksInstall WIN-NT 4.1 Administrator & WIN-NT 4.1 ServerBailed Server &all security to networks (LAN & WAN)Install WIN95 & WIN-NT 4.1 workstationHardware troubleshooting Maintaining Monitor, Dot Matrix printer ,Inkjet printer , laser jet printer