Mohamed Aden Jama Email and Phone Number

* Architected and maintained citywide IT infrastructure, including servers, VMware virtualization, NetApp SANs, and cloud platforms (AWS, Azure).*Developed and implemented security policies based on industry best practices, proactively identifying and remediating system vulnerabilities.* Led cross-functional IT projects, managing system upgrades, deployments, and ensuring timely completion within budget constraints.* Administered Active Directory, SQL databases, and disaster recovery processes, ensuring data integrity and system reliability.* Provided high-level technical support to city staff and collaborated with vendors to resolve complex IT issues efficiently.* Produced and optimized departmental reports through database queries, supporting operational decision-making.* Maintained detailed documentation for system configurations, operations, and security measures, ensuring compliance and smooth future transitions.

• Leading and supervising a team of IT professionals, including technicians, administrators, and support staff.• Providing guidance, mentorship, and training to team members.• Managing workload distribution and ensuring tasks are completed efficiently.•Overseeing the maintenance, troubleshooting, and optimization of the organization's IT systems, networks, and infrastructure.• Implementing and enforcing IT security protocols and procedures to protect data and systems from threats.• Planning and coordinating IT projects, such as system upgrades, migrations, and deployments.• Collaborating with other departments or external vendors as needed for project implementation.• Developing and enforcing IT policies, procedures, and best practices to ensure compliance with industry standards and regulations.• Evaluating and selecting external vendors or service providers for IT products and services.• Negotiating contracts, Service Level Agreements (SLAs), and pricing terms with vendors.

• Analyzing current IT systems, architectures, and processes. •Implementing office system design & network interconnection, physical, virtual network, and cloud management • Full hands-on network and system support in the head office and remote support at project sites • Administration of vSphere VCenter in HCI architecture, Fileservers (Netgear NAS/ Netapp SAN), HP Tape Library, VEEAM Backup & Replication Server. • Network Monitoring, IT Helpdesk, Management of FortiGate and SonicWALL Firewalls, Network Switches, Access Points/Wireless Solution, Avaya PBX, Hikvision CCTV. • Administration of SQL Database, SFTP server, DNS Server, Active Directory Domain Controller, Access Control system, ERP Database Server, UPS, Disaster Recovery Datacenter, and Printer Management. • Configurations of Firewalls (FortiGate/SonicWALL), SSL VPN Access, VPN Tunnelling, Web Filtering, MFA, Antivirus Endpoints with EDR, and Network segmentation process. • Managing Microsoft Office 365 (Admin Center, Teams & SharePoint) and Google Suite, with enhanced security administration, configuring DKIM, SPF, account management, email backup, and migration• DNS Management using AD DNS, DynDNS, maintaining and configuring DNS records• Installation and configuration of VEEAM Backup & Replication, LTO Tape drives backup operation

As a Somali Language Instructor I taught the Somali language to students, planned lessons, conducted classes, assessed student progress, provided feedback, integrated cultural elements, created an immersive learning environment, developed educational resources, maintained language proficiency, and kept administrative records.

As a Somali to English Freelance Translator I translated written and spoken content from Somali to English, ensured accuracy and cultural relevance, maintained confidentiality, met deadlines, and communicated with clients to clarify translation needs.

• Provided technical support for personal computer hardware, software, and mainframe technology, including overseeing production scheduling and execution.• Configured desktop computers, peripherals, and user accounts with appropriate security measures.• Installed, repaired, and maintained software, hardware, and peripherals, troubleshooting issues and escalating when necessary.• Acted as a technical resource for the team, creating and updating systems, databases, and web pages.• Managed user accounts, researched equipment upgrades, and maintained inventory.• Conducted troubleshooting, repair, and maintenance for computer equipment, diagnosing issues on networked systems.• Acted as a liaison between customers and the computing operation, resolving concerns and documenting procedures.• Conducted routine security checks and handled installations, repairs, and removals of wire and cable lines.

• Oversaw the technology infrastructure for the Organization, including planning, implementation, and management of software applications and hardware infrastructure, while coordinating with technology service providers.• Recommended improvements to the Organization's ICT architecture and collaborated with the ICT Business Partner to integrate requirements into the ICT strategic framework.• Contributed to IT-related tasks or projects by implementing appropriate technologies and solutions.• Managed and maintained the Organization's systems, including general computer support, software installations, server and database administration, network, printers, audio/video conferencing, and mobile phone support, while ensuring inventory management, disaster recovery, and security assessments.• Supervised support services for the Organization's IT systems, platforms, and products, including managing IT support technician(s) and providing user training.• Developed and updated IT processes and procedures, ensuring proper documentation.• Supported the procurement process for IT equipment and services.• Undertook additional duties as requested by the ICT Business Partner to support the delivery of the ICT strategy and the Organization's business plan.

• Installed and configured computer hardware, software, systems, networks, printers, and scanners.Tested, configured, and maintained software, while repairing and maintaining hardware and peripheral devices.• Conducted hardware and software installations, configurations, and updates as required.• Monitored and maintained computer systems and networks, promptly responding to service issues and requests.• Provided technical support company-wide, either in person or over the phone.• Logged bugs and enhancement requests, and set up accounts for new users.• Repaired and replaced equipment as needed, while also testing new technology.• Occasionally trained junior staff and handled queries from customers and colleagues regarding networks, systems, and applications.• Conducted various ongoing tasks such as content proofreading, data entry, database maintenance, and printer usage.