Mohamed Ahmed Mohamed Afifi Email & Phone Number

Makkah, Saudi Arabia

Professional Summary: A seasoned professional with a keen ability to innovate, strategize, and deliver impactful outcomes that advance the mission and overall success of hospitality establishments. My career is marked by a consistent track record of surpassing performance objectives, enhancing business revenues, elevating guest and associate satisfaction, and optimizing operational efficiency. Passionate about guest service and hotel management, I possess exceptional managerial skills and foster excellent rapport with both guests and colleagues. My proactive approach enables me to adeptly handle diverse guest needs and situations.Core Competencies: Drawing from extensive experience collaborating with industry leaders, I possess a comprehensive understanding of all facets of hotel operations, allowing me to swiftly integrate into management teams and contribute value across diverse business functions.Objective: Seeking a challenging managerial role that capitalizes on my wealth of experience, aligning with my academic background and providing opportunities for continued growth and development.Purpose/Scope:• Direct and oversee all Rooms Operations with a focus on driving profitability.• Manage room reservations, front office systems, inventory, scheduling, budgeting, and forecasting to ensure optimal performance.• Successfully managed Rooms Division for a 1200-room property, maintaining an average yearly occupancy of 85%.• Achieved significant improvements in service scores, elevating check-in satisfaction from 85% to 92% and check-out satisfaction from 82% to 92% in the past year.• Mentor and coach managers and staff to create unparalleled guest experiences, fostering a culture of excellence and commitment to guest satisfaction.

Makarem Ajyad Makkah Hotel

Profile: Creative, knowledgeable and resourceful with great experience in consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiency.Passionate in guest service and hotel management. Very good managerial skills. Excellent approach with guests as well as colleagues. Furthermore, my willing attitude permits me an excellent handling of guests and situations. Specialties:Having worked closely with business leaders across these operations well versed in all aspects of a hotel business and therefore can add value quickly to management team and business as well. Objective:Seeking for a challenging managerial position with responsibilities matching and exceeding my experience, where my academic background and understanding can be utilized and developed.Purpose/Scope-Directs and administers all Rooms Operations to insure profitability-Oversees room reservations, front office systems, supplies inventory, scheduling, manpower, budgeting and forecasting.-Oversaw Rooms Division for a 411-room property that ran an average of 85% occupancy Yearly-Increased service scores at check-in from 85% to 92% and at check-out from 82% to 92% last year.-Coached managers and employees to create experiences of a lifetime for guests

Makarem Ajyad Makkah Hotel

Directs and administers all Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, manpower, budgeting and forecasting.

Makarem Annakheel Village ( 5* Resort )

Directs and administers all Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, manpower, budgeting and forecasting.

Makarim Umm Alqura Hotel

Directs and administers all Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, manpower, budgeting and forecasting.

Riyadh, Riyadh, Saudi Arabia

Dubai

* Provide and maintain a high level of personalized service.* Log and analyse all guest preference and incidents. * Ensure that all guest's needs and requirements are met even anticipated.

Hurghada, Egypt

* Front Desk Team Leader in-charge of Busy Reception & Guest Relation Desk.

Hurghada, Egypt

* Manage and resolve all guest complains in a professional and courteous manner.* Ability to communicate with public, hotel staff and management in a professional manner.* Maintain a high level of professional appearance.* Responsible for day to day operation of Front Desk. * Provide effective communication to all departments of guest activity.* Effectively coordinate relocation of guests when necessary.* Ensure all SOP's are adhered, to ensure consistent levels of services are maintained at all times.* Ensure a high level of product knowledge of hotel and local area.* Checking the show around and VIP arrivals rooms on a daily basis.* Maintain awareness of competitors rates and occupancy levels and analyze guest comments.* Ensure and maintain the security of information relating to guests and personnel in the hotel.* Ensure that sales attitude is adopted at all times.* Maintain an awareness of all sales opportunities within the hotel to maximize room sales and revenue for hotel.

Cairo, Egypt

* Manage and resolve all guest complains in a professional and courteous manner.* Ability to communicate with public, hotel staff and management in a professional manner.* Maintain a high level of professional appearance.* Responsible for day to day operation of Front Desk. * Provide effective communication to all departments of guest activity.* Effectively coordinate relocation of guests when necessary.* Ensure all SOP's are adhered, to ensure consistent levels of services are maintained at all times.* Ensure a high level of product knowledge of hotel and local area.

Bachelor'S Degree, Hotel/Motel Administration/Management, Very Good

Activities and Societies: Graduation Project Team, Summer TrainingStudy Hotel Management for 4 years.

Guest Service

Activities and Societies: Team Building Group, Training Groups