Mohamed Alaa Eldeen Email & Phone Number

Giza, Giza Governorate, Eg

Cairo, 5Th Settlement

Key Responsibilites:● Conducting research and implementing software and system solutions based on defined requirements.● Creation of PRTG sensors and managing systems via resolution of errors and warnings resulting from said sensors.● Administering and overseeing backups on Veeam backup server.• Provide technical support for customers by resolving tickets on Jira and documenting resolution steps on Confluence for later use.● Overseeing user access by updating access matrices for tenants within asset management systems.● Ensuring consistency between deployed systems on vSphere and their corresponding assets on Asset Management for Jira.

Al Jizah, Egypt

Key Responsibilities:● Research and deployment of software and system solutions following requirements.● Provide training for IT and Sales teams for freshly established systems and software.● Applying, developing and deploying automations for systems and network devices.● Maintaining compliance and security by continually monitoring and maintaining activity through Active Directory GPOs and Firewall policies and configurations.

Al Jizah, Egypt

Key Responsibilities:● Management, maintenance, and troubleshooting of the underlying infrastructure including servers (VoIP and Windows Servers), clients, network connectivity devices (routers, switches, gateways, access points), and firewalls.● Providing technical support for employees and ensuring their systems are functioning properly by troubleshooting software and hardware issues.● Onboarding and setting up workstations with the required software.

Cairo, Egypt

● Worked on improving soft skills via attending alx hubs and interacting with fellow peers to complete weekly milestones.● Completed the AWS Academy Cloud Foundations course provided by alx in partnership with AWS and learnt about Billing & Cost Management, Identity & Access Management, Networking and Content Delivery, Compute, Storage, Database, and Management & Governance service categories, AWS CAF, and how to implement these services according to the AWS Well Architected Framework.● Applied knowledge learnt in the AWS Academy Cloud Foundations course in lab environments provided during training.● Completed the AWS Academy Solutions Architecting course provided by alx in partnership with AWS and expanded my knowledge on the previously mentioned service categories.

Cairo, Egypt

● Acquired and applied concepts of Linux System Administration as:- OS installation, the filesystem hierarchy, and management of files, directories, users, and groups.- Management of permissions and privileges, SELinux, and Firewall settings.- Management and installation of packages and software.- Process and service management and control.- Network configuration and secure remote access via SSH.- Archiving and compression, and managing storage.- Controlling the boot process and troubleshooting failures.- Scripting using bash, scheduling, and tuning system performance.- Automation using Ansible.

Cairo, Egypt

● Gained an understanding of Virtualization and applied on it by deploying instances on VMware and VirtualBox.● Acquired and applied concepts of Windows Server Administration as:- OS and drivers installation and initial set up.- Remote access via RDP.- Installation and management of Active Directory and adding Clients to the domain.- Creation and management of Users, Groups, and Organizational Units manually and dynamically.- Management of Home Folders, Drive Mappings, Quotas, and Shared Folders.- Separation of administrative tasks by deploying different types of administrators and assigning control separately.- Controlling access and deploying policies via Group Policy Objects.- Storage systems (DAS, SAN, NAS), types (File, Block, Object), RAID, partitioning, and drive configuration (Basic & Dynamic).- Management of backup and recovery.- Configuring network settings.- Setting up DHCP, DNS, NFS, and WDS.

Cairo, Egypt

● Studied the different types of networks, topologies, media, connectors, architectures, devices, access methods, and transmission methods.● Gained an understanding of the OSI and TCP/IP models and grasped the function of each layer.● Learnt about the operation of different types of protocols (such as HTTP, TCP, UDP, NAT, PAT, ICMP, the list goes on...) and how to use Subnetting and Supernetting to achieve CIDR.● Studied network configuration parameters and applied Static and Dynamic (via DHCP) network configuration and network device password recovery.● Studied and applied dynamic routing protocols as OSPF & IS-IS, RIPv1 & RIPv2, IGRP & EIGRP, and BGP.● Studied and applied switching concepts as VLANs, Inter-VLAN routing, STP, RSTP, & PVST, and EtherChannel.● Studied concepts related to Cybersecurity such as the types of attacks, types of security devices, and security policy.