personable, organized, and self-motivated professional with more than 8 years of experience providing comprehensive travel planning and support to a broad range of clients.My expertise lies in coordinating and booking airline / accommodation / transportation reservations for individuals, groups, and businesses while responding to and resolving customer questions and concerns. Complemented by my superior communication and multitasking skills, I excel at leveraging my deep expertise in travel operations—as well as my first-hand knowledge of desirable destinations’to facilitate excellent travel experiences and stimulate high levels of client retention and referrals.My main objectives is to provide perfection in my role and learning how to help others with the skill/knowledge I've got.
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Fulfillment SpecialistAlmosafer Sep 2023 - Jan 2024القاهرة مصر -
B2B & Corporate SeniorNirvana Travel & Tourism May 2023 - Aug 2023الجيزة مصر -
Travel ConsultantFlyin.Com Oct 2018 - Apr 2023القاهرة مصر Receive inbound calls for International & Domestic Air Amendment enquiries from customers Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested. Assist customers with the changes requested using GDS Tools (Amadeus) -
Travel AdvisorTeleperformance Oct 2018 - Jun 2020Maadi, Cairo Assist customers with the changes requested using GDS Tools (Amadeus) Receive inbound calls for International & Domestic Air Amendment enquiries from customers -
Customer Service RepresentativeEgyptair Nov 2016 - Aug 2018القاهرة مصر Assist customers with the changes requested using GDS Tools (Amadeus) Document all calls with regards to participant inquires accurately using Salesforce CRM. Follow up (Call and Email) with customers in case of pending / escalated issues. -
Sales Specialistمجموعة سيرا Jan 2014 - Oct 2016October, Giza Provide end-to-end support when it comes to Trip Amendment. Communicate clearly and effectively with customers Deliver Outstanding Customer Experience to each and every Customer who has called in
Mohamed Alnagar Education Details
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جامعة المنصورةالسياحة والفنادق
Frequently Asked Questions about Mohamed Alnagar
What is Mohamed Alnagar's role at the current company?
Mohamed Alnagar's current role is October city.
What schools did Mohamed Alnagar attend?
Mohamed Alnagar attended جامعة المنصورة.
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