Mohamed Amir Email & Phone Number

Blida, Algeria

Algiers, Algeria

• Managing all IT escalations and interventions for Excis managed accounts in Algeria, Microsoft, P&G, Johnson & Johnson, Takeda and Baxter.
• This includes IT asset and problem and change management.
• Infrastructure interventions (Hardware refresh).
• Follow up vendors and service providers.
• 3rd level support.

Algiers, Algeria

• 1st and 2nd user support team lead (250 users, 2 remote sites).
• Support Incidents, Service Requests and communication amongst teams/users.
• Ensure the logging and the tracking of tickets, recommend /implement changes to existing processes allowing for increases in efficiency.
• Closely follow and regularly report on the quality of the day-to-day operations (tickets, requests, incidents).
• Closely follow and regularly report on the end-user satisfaction and performance of the IT department.
• IT asset management this include iOS devices (update, creation & configuration) and all IT equipment (network, servers, access points).

Algeria

• Manage the support side of IT, desk-side support. Ensure tickets are responded to and resolved quickly and completely.
• Develop strong relationship with end user communities to maintain awareness of user opinion and to continuously manage user expectations regarding IT services.
• Provide expertise to assist with evaluating, acquiring, implementing, developing, enhancing and supporting business systems.
• Design implementation plans for Microsoft System Center Configuration Manager (SCCM), Microsoft Windows Server Update Services (WSUS), Infrastructure management, windows server 2008 R2, active directory and file.
• Actively participate in the elaboration of the budget and IT strategy.
• Handle technical and managerial escalations of IT matters.

Algeria

• Perform hands-on support, both preventative and remedial, for all computer systems, mobile devices, applications, peripherals or other technologies as required.
• Demonstrated ability to work successfully in a customer facing, service provision environment.
• Assist in formulating and implementing procedures for improved service levels for the clients.
• IT asset management this include iOS devices (update, creation & configuration) and all IT equipment (network, servers, access points).
• Ensure the logging and the tracking of tickets, recommend /implement changes to existing processes allowing for increases in efficiency.
• Maersk line (110 users, remote sites, as a replacement of the IT manager.

Algeria

• 1st and 2nd user support.
• Support Incidents, Service Requests and communication amongst teams/users.
• IT asset management this include mobile devices (update, creation & configuration) and all IT equipment (network, PBX basic configuration, access points).
• Install, troubleshoot, and patch software on computer systems.
• Provide audio/video support as required to support both staff and clients in their meeting and/or conferencing needs.
• IT procurement, suppliers and service provider contracts and bills management.

Algeria

• Provide on-call support for 24x7/Follow the Sun for Sev1 & Sev2 issues
• Coordinate with Headquarters for support network issues and security policy.
• Support Incidents, Service Requests and communication amongst teams/users.
• Install, troubleshoot, and patch software on computer systems.
• Perform reset passwords, unlock accounts, and troubleshoot accounts on active directory.
• Execute and monitor SCCM & WSUS portals, Infrastructure management, windows server 2008 R2, active directory, file & print management, backup & data recovery.

Algeria

• Support Incidents, Service Requests and IT asset management.
• Install, troubleshoot, and patch software on computer systems.
• Provide remote desktop support and administration for offsite users
• Backup and recovery management.

Management Information System, Computer Science

Csr & Value Creation, Csr, Certificate Of Achievement

Activities and Societies: Corporate Social responsabilityThis course examines how corporate social responsibility can create business and.