Mohamed Aziz Email and Phone Number

• Enhanced success rate for escalated customers, consistently achieving over 90% success rate inresolution.• Spearheaded customized Python script development tailored to individual customer needs,enhancing service flexibility and meeting diverse demands.• Orchestrated seamless deployment and integration of Valify services, showcasing adept leadershipin ensuring successful implementation.• Played a pivotal role in product development by recommending, discussing, and contributing to theimplementation of over 50 new features and improvements based on comprehensive customerfeedback and personal insights.• Spearheaded successful go-live deployments for 15 top-tier customers, ensuring high auto approvaland conversion rates.•• Demonstrated exceptional customer retention skills by retaining over 20 clients who were on the brinkof churning due to reported performance issues.• Proactively identified upsell opportunities and successfully closed deals with over 10 top-tiercustomers, expanding service offerings and enhancing customer satisfaction.

• Played a key role in the Backup and Recovery Design Center (BRDC) team, staying abreast of the latest technologies and deep technical details of Dell's product portfolio.• Collaborated with Sales Engineers to develop and implement effective backup and recovery strategies for clients, resulting in improved data protection and business continuity.• Extensive expertise in Dell Technologies' backup and recovery solutions, specializing in Cyber Recovery and Cybersecurity offerings.• Proven track record of validating and enhancing 50+ solution designs to ensure alignment with industrybest practices and customer requirements.• Successfully modified numerous designs to optimize performance, scalability, and security, while adhering to industry standards and regulatory compliance.• Contributed to the growth and success of the organization by providing technical guidance andconditional approvals for solution designs, ensuring customer satisfaction and driving sales.• Actively engaged in knowledge sharing initiatives, conducting cross-functional training sessions to equipother teams with in-depth understanding of Dell Technologies' backup and recovery solutions, fostering collaboration and empowering colleagues to deliver exceptional customer experiences.

• Developed, administered and corrected tests, projects and quizzes in a timely manner• Created a positive and supportive learning environment in the labs, encouraging students to ask questions and seek help when needed.

• Explored techniques for recommendation systems• Developed a recommendation system engine using demographic approach.

• Responded to a high volume of new business prospect calls and video conferences• Analyzed sales data to create actionable management reports.