Mohamed Bannaga Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Established in 1974, Ids Fuel Injection Services is the leading diesel service center in UAE. We hold more accreditation than any other company and are an authorized service agent to leading diesel fuel injection systems, Delphi, Denso, Stanadyne. Operating out of the best equipped services, diagnostic and repair facility in the country.

Dubai, United Arab Emirates

- Managed the day to day service operations and activities and employees assignments and evaluate performance and quality of work.- Modified work procedures and created a detailed cross functional work flow map to optimize output and reduce cost and down time.- Published and defined a clear service procedures and instructions to minimize rework operations. - Utilized team members in a more productive way and minimize idle time.- Reduced operating cost without affecting the efficiency of operations; this resulted in generating considerable profit increase. - I succeeded utilizing more scientific procedures in operations for more organized, faster and more efficient operations.- Set directions for handling warranty and warranty agreements and managed special situations and settlements with customer and ensured customer satisfaction and product robustness.

Developed and improved new and current CES processes to support Parts and Service FunctionsManage Field Service activities in North America, current product support for First fit, new fit and retrofit Cummins CES products.Supervised and audit workshop maintenance and rebuilt procedures, In accordance with (ISO 9001).Contributed significantly on the development of the HHP Diesel Engines rebuilt center business in Aqaba.Created Maintenance processes and troubleshooting trees for our current product.Responsible for CES new product launches for First Fit and/or Retrofit including VPI.Managed Current Product Support activities related to Parts and ServiceManage CES product warranty agreements and administration.Managed field testing of new products (both 1st fit and retrofit) and supervised parts machining and finishing.Audit distributors engine performance testing using engine and chassis dynamometer. Professional Six Sigma sponsor training.Ability to work cross functionally with suppliers and customers to resolve issues and improve processes.Published training materials and manuals and conducted product training for North America Cummins distributors. Lead Six Sigma projects to improve quality and reduce cost of operation

International Field Service Manager / Axletech International / ArvinMeritor CVSManage company’s all field service activities around the world.• Developed and delivered Technical training on all commercial vehicle systems to dealers, fleets and OEM’s in 4 States, increasing customer confidence, minimizing vehicles downtime and increasing productivity as well as reducing cost by knowing product failure analysis.• Supported customers in all aspects of sales procedure, resolving all warranty issues, this reduced the annual warranty cost.• Resolved customers problems and gained their trust through complete knowledge of products, effective troubleshooting and quick problem analysis, this winning a greater share of the business.• Created product and technical presentations to customers and OEMs globally supported with business visits to handle product technical/engineering issues and ensure customer satisfaction.• Provide leadership, directions, support and manage all field service activities worldwide (e.g. Japan, Korea, China, S. Africa, Europe etc)

9/1996 - 6/2000 Moore Business Communication Services Utah/ USAManufacturing Engineer• Communication services, Card processing. Maintenance and troubleshooting card manufacturing machines. Videck computer system.• Professional Training in project Management.• Published two books in maintenance and product process mapping.• Designed and engineered new product that add features to the machines.• Identified employee training needs and developed technical training

Executed and supervised earth moving machines maintenance, repair and overhaul procedures.* Provided field technical support for the installation, assembly and testing of new equipment.* Conducted product improvement programs and pre-delivery inspection for all heavy equipment.* Coordinated liaison activities with customers to ensure better customer service.* Professional technical experience on Caterpillar products, JD MICs, DAF, Mack, Mitsubishi and Toyota. Received advanced professional product training with Caterpillar Tractor Company.