• Managing the Commercial team of _VOIS Strategy & Capability Building, provide commercial propositions and Represent _VOIS in various corporate/trade venues and groups in the global/local and regional markets to be a supplier/partner of choice.• Setting the partnership strategy with Vodafone Group, Partner Markets, Local Markets as well as the key clients & Vendors Globally.• Acting as a Tribe Lead in delivering Strategic Initiatives across Vodafone Group Intelligent Solutions• Managing a Portfolio of Complex Programs related to the following service lines:Consulting & TrainingTechnology Managed ServicesResearch & AnalyticsContact Centre Managed Services

Reporting to the Head of Strategy & Innovation and working on the following:• To support the development and delivery of VFE’s 3-5yr corporate strategy, and to monitor and assess the performance of the strategy execution• To investigate, develop, incubate and market new products & services that create a future revenue opportunity for Vodafone beyond our core Telecoms portfolio• To help set up and manage VFE’s Innovation Lab and develop programs that encourage open innovation activities with the startup community and small businesses (SME/SoHos) to collaborate on ideation and product development for the purpose of shared value creation• To support the formulation of our corporate strategy, review execution (e.g. strategy dashboard), and conduct regular studies of market/macro developments• To manage cross-functional programs of strategic nature• To support in governing strategic management forums at both local ExCo level and Group Level (eg. Ops Review)• To research product & service concepts and come up with localized business models• To create and incubate products end-to-end until they reach a viable commercial state• To grow such products by performing sales and marketing activities in collaboration with VFE Commercial stakeholders (mostly B2B)• To help set up and manage VFE’s Innovation Lab and develop programs that encourage open innovation activities, leveraging VFE’s IoT and Mobile Payment platforms and similar APIs• To reach out to the startup community and small businesses to join our Innovation Lab program for collaboration & support on product development and market growth• To organize internal & external events promoting Innovation (e.g. innovation hackathons, tech talks)

Responsible for the SBU revenue target and daily operations reporting to the Head of the Enterprise for the 1st year then reporting to the Vodafone International Services "VIS" Director.

Responsible for setting and managing the marketing & channels sales strategies to generate opportunities for VSSE & Partner Markets for the following verticals:1. Research2. Managed Services3. Consultancy4. TrainingAs part of this role the Enterprise Channels Management Manager is responsible to achieve the following strategic goals:• EGP 26 ml. revenue targets• Manage & develop opportunities• E2E proposal submission (RFP process)• Account Management, client interface & contracting• Revenue Assurance• Pricing consultancy• Reporting (Channel, Market, Pipeline &Revenue)• Sales/Revenue forecast, planning & budget reviews• Manage Virtual TeamsStakeholders & Virtual Teams:• ITIDA• MCIT• Vodafone Group Partner Markets• VGE• VF-EG EBU Commercial TeamsSuccess Stories:• Helped mobile operator to launch E-Wallet service to their subscribers and to plan for a separate fully Digital Brand. • Delivered Data Monetization consultancy to one of the mobile operators.

responsible for achieving individual revenue target within VSSE Enterprise (20 million per annum) and help in achieving the unit revenue target of 20 million per annum. As part of this role, the Business Development Manager is responsible to achieve the following strategic objectives:• Grow the SBU client base through pro-active prospecting – a mixture of telesales, digital networking, events and face to face activity.• Create and maintain a business plan to achieve the overall strategy & deliver revenue.• Work cross functionally with channels such as VSS Commercial Development, Vodafone Egypt EBU, Vodafone OpCos, Marketing, Sales, Customer Care, Legal and other internal organizations across VSS & Vodafone Egypt to support and manage partnership.• Deliver against complex / mega deals/projects with SBU clients and partners by project managing deal issues before and after signing as well as provide operational support for clients & partners.Achievements:1. Compounded Average Growth Rate (CAGR) for the Training unit: 55%2. CAGR for the Consultancy: 218%3. CAGR for the Managed Service:102%Specialties:• RFP & Tender Management• Managed Services• Bid Management• Pricing• CRM• P&L Responsibility• Technical & Commercial Proposals• Enterprise Accounts Management• Program Management• Customer Care Operations Consultancy• Stakeholders Management• Train to hire

Develop, Propose & Execute Commercial Operations & Offshore Models Consultancy to different Mobile Operations in the MEA region Covering the following areas:• Digital Care & Channel Management• Customer Experience Management• Consumer & Life Cycle Management• Credit Control• Big Data & Analytics – CVM• Business Solutions & Fixed Internet• Enterprise Accounts Management• Customer Insights• Loyalty Program• International & Roaming• Enterprise Sales• Channel Marketing

Supervised the Premium Team whose mission was to provide an impressive customer experience to the premium customers representing the top 0.002% (108,516 out 40,000,000 subscribers). Leading 143 advisors to execute Vodafone Egypt strategy in providing differentiating service to our top customers.Being a mentor for Vodafone Discover Program, an acceleration program for young talents.

Managed 500 agents and 4 supervisors to effectively deliver Vodafone Egypt customer service capabilities to UK-based accounts, handling inbound and outbound contact with UK-based customers; improved the NPS score 2 points for the UK business.

Responsible for growing business for the outsourced customer care division. The business included customer care for other Vodafone companies such from UK, Germany, Italy, Spain, Ireland, Qatar and Vodafone Global Enterprise. Worked with the customer companies to design programs and metrics to obtaining more business, having achieved growing the business in these accounts by average of 10% and improved the staff working condition which reflects on reducing the attrition rate by 5%.

As a Blended Contact Center Senior Supervisor, I managed to gain huge experience for the startup projects, mostly in the year of new technology for Vodafone Egypt where we managed to replace the CRM application, upgrade the Billing system, launch the End to End Billing Team, Lead the mobile number portability team, Broadband launch & multinational end users support center.• Complaints, Retention, Billing - ADSL Internet ServiceDesigned the start-up and managed the operations for the business unit responsible for supporting the new ADSL internet service. Hired, trained and managed 33 agents, designed campaigns to increase revenue and new customers; retained 45% of the churn customers, Earned the CEO Award for exceptional results.• End-to-End Billing InitiativeDesigned and managed the start-up team for the “End-to-End” holistic billing experience for the high-value post-paid customers representing revenue of EGP250M. (Monthly) • Number Portability ProjectNumber Portability was the company’s top strategic initiative when mandated by the government, bringing both major opportunity and risk. As a key member of the start-up management team, designed and implemented the operations, programs, training and reporting whose objective was to provide an easy pleasant experience for those coming to Vodafone, and retain those wishing to leave. Achieved the best win:loss ratio of 95% retained customers in the initial 12 months.• Campaign Development – Customer LoyaltyManaged the business unit of 7 team leaders and 120 agents responsible for designing the data requirements to support the marketing programs for the customer loyalty program. Earned a special award by the Commercial Director for surpassing objectives by enrolling 500,000 customers within 6 months and achieving a churn rate 0% better than average.• Social Media & Web chatManaged the Team who launched Vodafone Egypt Social Media platforms as well as the Web Chat UAT.

Coordinating and implementing projects related to company strategy & processes, in alignment with company’s stakeholders.

Lead the planning, execution and the hiring of new support function; where I managed and supported all the customer care operations in their peak times through universal advisors with multiple skills. Universal Team for cost effectiveness

Lead, supervise, motivate, improve and develop the performance of the Call Center representatives to achieve multiple & various goals.

Manage the relation between Vodafone & Construction and Industrial Segments. Award for best churn results.

Handling the Collection inbound, outbound, activation, High usage and fraud management support.Manage a Team in a special Bad Debts Collection project and rewarded as the best collector.

Jimmy Jazz and subsidiaries have over 170 stores on major streets and malls in the eastern United States, Stores feature premier streetwear, lifestyle & footwear. Handling the staff schedule, inventory & report the store daily revenue to the Store Manager & Regional Manager of the company.