Mohamed Ibrahim Email & Phone Number

Toronto, Ontario, Canada

Ottawa, Ontario, Canada

Providing pre-sales technical assistance to Account Managers, pre-sales engineers, and partners across small and mid-market clients in Canada within Cisco's Global Security Solutions Organization. This involves engaging in discovery calls to understand customers' technical and business requirements, proposing tailored solutions that meet their objectives. Additionally, conducting product demonstrations and presentations to showcase the features and benefits of Cisco’s security solutions. Finally, creating estimates and crafting proposal documents outlining the proposed solutions' benefits and effectiveness in addressing customer challenges.▪ Accomplished: FY23 Double digit growth, 100% goal attainment. FY24 on pace for double digit growth, 100% goal attainment. ▪ Accomplished: Winning Cisco’s AWE Award for being the first team in Canada to sell Cisco XDR, a deal worth over $600K CAD (January 2024).▪ Accomplished: Closed the first-ever Managed Detection & Response (MDR) and Talos Incident Response deal for Cisco Canada in the mid-market business segment, a deal worth over $400K CAD.

Ottawa, Ontario, Canada

Acted as the cybersecurity technical expert supporting all pre-sales staff, utilizing Salesforce to handle cases encompassing inquiries regarding Cisco’s security solutions. Conducted demonstrations, aided in Request for Proposals (RFP) processes, generated Bill of Materials (BoM), and performed various other tasks.▪ Accomplished: Top 10% in most cases taken and closed for FY21.▪ Accomplished: Contributed to a team effort in developing a "Hybrid Work" demonstration. Conducted thorough testing of the demo to ensure its functionality and collaborated on drafting the walkthrough documentation, enabling other engineers to effectively present the demo.▪ Accomplished: Received the FY21 Cisco Achiever Award.

Toronto, Ontario, Canada

The Cisco Sales Associates Program (CSAP) is a comprehensive year-long initiative designed to cultivate Associate Systems Engineers (ASEs) into proficient Systems Engineers within the Cisco Sales Organization. Throughout the program, I participated in classes aimed at enhancing sales and business acumen, expanding technical expertise, and honing executive presentation skills. Additionally, I gained in-depth knowledge of Cisco's architectures, solutions, products, and competitors through a combination of technical case studies, customer simulations, and a blend of instructor-led and self-paced training modules. The curriculum covered a wide range of topics including LAN, WAN, Wireless, Cybersecurity, Data Center, Collaboration, and IoT.▪ Accomplished: Lead a study group for the Cisco Certified Network Associates certification where 100% of ASEs became certificated.▪ Accomplished: Obtained Cisco Certified Network Professional Route & Switch certification. ▪ Accomplished: Graduated CSAP program.

Ottawa, Ontario, Canada

Conducted telephone interviews to collect and validate information, negotiate outstanding payments within specified guidelines, request any missing returns, and issue legal warnings to taxpayers. Additionally, inquiries related to system-generated letters are verbally addressed, providing general information on collection and compliance. Furthermore, taxpayer contact details, recovery sources, and relevant information are gathered and verified, with data inputted into the Agency's electronic diaries. Any unresolved accounts or those meeting specific criteria are referred to other staff members within the Agency for further action.