Mohamed Bebars Email & Phone Number

Dubai

• Directing a sizeable development team orchestrating a range of medium and large-scale strategic products, from conception to delivery, with yearly budgets of over 200M AED and yearly revenue exceeding 4B AED for RTA's Licensing Agency.• Transform the digital products development process toward the agile methodology adopting the LeSS and Scrum frameworks to ensure the sprint development cycle is delivered from planning to retrospective based on the best practices. moreover, ensuring the establishment of effective• Managing operational aspects of the digital products development, maintaining detailed product vision and roadmap plans, ensuring technical feasibility, allocating resources, and identifying/mitigating risks and issues.• Managing the product backlog and prioritizing them based on business requirements and product vision and overseeing all stages of product creation, including design and development.• Led the discovery, design, and development of the digital products as an expert with profound knowledge of the subject leading and guiding the project team and working closely with other stakeholders to develop and operationalize the products.• Monitor the product's performance after launch and make improvements regularly by developing group of KPIs and OKRs to advise and make decisions throughout the product's definition and launch, determining effective ways to offer a complete solution for any product problem, and look for ways to fill gaps.• Execute responsibilities of PMO to guide program strategy and 10-year future roadmap, now serving as Products Chapter Lead to direct product owners and scrum teams across 20+ software product development activities.• Developing and implementing a new re-engineered digital customer journey using a service design approach from the current state and ideation phase till UX design and customer testing

Cairo, Egypt

• Researched, diagnosed, troubleshot, and implemented solutions to address technical issues. Utilized standard procedures for assessing customer needs, escalating, and logging unresolved issues, providing prompt and accurate information, following up with customers, and documenting technical knowledge.• Successfully assisted the project lifecycle, including planning, risk management, changing phase reports, budget commitment, and PMO system updating.• Evaluated section project plans to align with company objectives and strategic plan.• Communicate with internal and external customers inquiries to provide accurate information according to the contact center guidelines and quality standards.• Effectively interpret the customers' needs, maintain, and enhance quality standards for the services offered.

Egypt

• Develop and implement robust quality standards and guidelines, ensured compliance with company policies, and provided comprehensive support and upskilling opportunities to service department technicians.• Monitor and support technicians at the service department to deliver the best automotive service to our customers.• Maintain and develop the skills of our technicians to deliver efficient, quality vehicle care.• Responsible for managing all Quality Assurance functions, including planning, strategy, testing execution, and tools.• Facilitates weekly Quality Assurance meetings and maintains agenda.