Mohamed Eid Email & Phone Number

Dubai, United Arab Emirates

- Master the various technical systems of Sony content supply chain and ensure excellent product creation, ingestion, scheduling and management of the artists assets- Liaise with the wider A&R team in Dubai and the technical teams in Hong Kong and India to ensure excellent management of the assets, smooth delivery to the digital partners- Communicate complex technical problems and solutions to non-technical internal and external partners in an understandable way- Manage the Middle… Show more - Master the various technical systems of Sony content supply chain and ensure excellent product creation, ingestion, scheduling and management of the artists assets- Liaise with the wider A&R team in Dubai and the technical teams in Hong Kong and India to ensure excellent management of the assets, smooth delivery to the digital partners- Communicate complex technical problems and solutions to non-technical internal and external partners in an understandable way- Manage the Middle East and artists' YouTube channels and drive engagement growth through content initiatives, partnerships and optimization- Optimize local artists’ presence on YouTube and help shift YouTube fans to the digital partner’s services (Anghami, Deezer, Spotify, Apple Music, etc.)- Monitor and analyse artists performances on YouTube and the various music platforms to understand consumer behavior and use conclusions to strengthen marketing activities and support informed decisions- Work with Finance and Digital teams to help ingest digital partners’ reports into SME reporting systems- Pitch and secure promotion for local and international releases on RBT, WAP and Tel-co based platforms- Influence and strengthen relationships with Anghami, Spotify, Apple Music, Deezer, YouTube Music and other DSPs in MENA to ensure that local and international repertoire receives maximum exposure- Track music performance, analytics and market share data to help steer wider strategy and priorities planning- Liaison with overseas markets to secure international artist content and promo for DSP partners- Identify monetization opportunities for expat communities living within the MENA region and collaborate with Sony affiliate offices in these territories to drive their content consumption and market share- Nurture relationships and collaborate with Sony repertoire owners, digital marketing and Filtr colleagues to best feature, promote and playlist local releases outside MENA to mobilize Arab markets Show less

Dubai, United Arab Emirates

- Co-ordinate all aspects of YouTube channels optimization- Cover all aspects of Channel Programming, Video Uploads, Playlists organization and video featuring- Coordinate the execution of all aspects of YouTube Channels branding with the graphics team- Optimizing the social presence of the partners and clients and integrate it with their YouTube offering- Integrate the YouTube offering with the Social assets (Instagram, Twitter, Facebook) of the partners and clients-… Show more - Co-ordinate all aspects of YouTube channels optimization- Cover all aspects of Channel Programming, Video Uploads, Playlists organization and video featuring- Coordinate the execution of all aspects of YouTube Channels branding with the graphics team- Optimizing the social presence of the partners and clients and integrate it with their YouTube offering- Integrate the YouTube offering with the Social assets (Instagram, Twitter, Facebook) of the partners and clients- Coordinate relations with YouTube content partners and distribute their contents through CMS- Plan and manage the creation and ingestion of artists’ assets on DAM System, YouTube, and other platforms- Actively monitor the catalog to ensure all content releases planning and management are ingest in DAM and published to YouTube- Drive subscriber/engagement growth through YouTube, content initiatives, partnerships and optimization- Work closely with Digital and Marketing teams to manage the YouTube channels- Provide support to other departments like IT and Finance- Ensure excellent product creation, ingestion, scheduling and management of artists assets (metadata, audio, cover art, video, etc.) to be published on YouTube and other platforms- Resolve any technical issues related to content creation and delivery- Troubleshoot any related issues and escalate accordingly- Monitor and analyse artists performances on YouTube and the various music platforms- Prepare YouTube performance data, revenues, and analytics for the artists- Communicate with artists, account managers, graphic designer, and video editor to ensure that work is delivered in time- Manage YouTube Content Management System (CMS), Content IDs, and Copyright Claim Policies- Ensure that YouTube Terms and Conditions are applied to all linked channels to maintain the partnership and contract between YouTube and company- Manage more than 200 YouTube Channels Show less

Dubai, United Arab Emirates

- Work closely with IT Team to execute IT, desktop support, server maintenance, backups, antivirus, and security tasks - Manage local IT providers- Oversee the administration and maintenance of networking, telephony, desktop software, back office systems, and business operations support applications- Manage IT assets of the company in the region defining monitoring, back up and contingency procedures to ensure IT service standards - Establish networking environment by designing… Show more - Work closely with IT Team to execute IT, desktop support, server maintenance, backups, antivirus, and security tasks - Manage local IT providers- Oversee the administration and maintenance of networking, telephony, desktop software, back office systems, and business operations support applications- Manage IT assets of the company in the region defining monitoring, back up and contingency procedures to ensure IT service standards - Establish networking environment by designing system configuration and directing system installation, defining, documenting, and enforcing system standards- Secure network system by establishing and enforcing policies, defining and monitoring access- Replacing faulty network hardware components when required- Monitor network and system performance (availability, utilization, throughput, and latency), and troubleshooting issues- Maintaining, configuring, and monitoring malware protection software and email applications- Upgrade data network equipment to the latest stable firmware releases- Record events and problems and their resolutions in logs- Setup new users, management of security, passwords, and backup- Manage Active Directory, and monitor server performance- Installing and configuring software and hardware to keep them updated- Provide support including procedural documentation and relevant reports Show less

Dubai, United Arab Emirates

- Establish networking environment by designing system configuration and directing system installation, defining, documenting, and enforcing system standards- Secure network system by establishing and enforcing policies, defining and monitoring access- Replacing faulty network hardware components when required- Monitor network and system performance (availability, utilization, throughput, and latency), and troubleshooting issues- Maintaining, configuring, and monitoring malware… Show more - Establish networking environment by designing system configuration and directing system installation, defining, documenting, and enforcing system standards- Secure network system by establishing and enforcing policies, defining and monitoring access- Replacing faulty network hardware components when required- Monitor network and system performance (availability, utilization, throughput, and latency), and troubleshooting issues- Maintaining, configuring, and monitoring malware protection software and email applications- Upgrade data network equipment to the latest stable firmware releases- Record events and problems and their resolutions in logs- Setup new users, management of security, passwords, and backup- Manage Active Directory, and monitor server performance- Installing and configuring software and hardware to keep them updated- Prioritize and manage many open cases at one time within SLA- Provide support including procedural documentation and relevant reports- Properly escalate unresolved queries to the next level of support- Utilize excellent customer service skills, and exceed customers' expectations by responding to customers via email and phone for initial requirements capture Show less

Dubai Outsourcing Zone

- Solving customers’ issues via Live Chat - Handling technical issues using the e-mail service - Respond to customer queries through Social Apps (Facebook, Instagram, and Twitter) - Provide a high level of customer support - Handle escalated customer inquiries including follow up and all communication - Communicating and answering quires for customers through Chat, Email, website, and Mobile App - Building and executing social media strategy through competitive and… Show more - Solving customers’ issues via Live Chat - Handling technical issues using the e-mail service - Respond to customer queries through Social Apps (Facebook, Instagram, and Twitter) - Provide a high level of customer support - Handle escalated customer inquiries including follow up and all communication - Communicating and answering quires for customers through Chat, Email, website, and Mobile App - Building and executing social media strategy through competitive and audience research - Researches and resolves customer needs and provides professional advice in order to reach optimum customer satisfaction - Creates a positive end-to-end customer experience by being helpful, cooperative, and trustworthy - Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept - Escalating / solving any problem to customers within agreed time frame - Handling transactions based on define targets Show less