Full Transformation of a large division of a government entity in GCC (5000+ FTE):- Revamped the operating model of the head office departments - Redesigned the operating model for the customer value streams in the sites (40+ sites)- Designed a new organization structure for the entire division and its sub-divisions to support the new operating model- Designed a new governance model for the entire division - Resized the manpower of the division based on the new operating model- Detailed the digitization projects needed to support the new operating model and developed the Business Requirement Documents- Implemented the new operating models in sites and head office and the new division governance

1. Led the development of the Strategy for a new digital platform for a government entity. The engagement included:- Assessment of the entity's ecosystem and definition of areas of opportunity for the new digital platform- Benchmarking of the best global practices and summarizing lessons learnt - Developing the strategic articulation for the platform and its strategic objectives- Designing a detailed service catalog for the platform, its user segments and personas- Conducting a technical study that details the possible technology options including a high level application architecture- Building the cost case and the budgetary requirements for the implementation- Developing the full strategy implementation roadmap 2. Lead the end-to-end business development activities through designing tailor made solutions for health and public services clients and pitching / presenting these solutions

1. Government entity - Led the transformation of operational processes in one of the biggest sea ports in the middle-east leading to a drastic reduction of goods clearing lead times as well as redesign of the internal organization in the port. The engagement included:- Redesign and implementation of internal goods clearing processes and implementation of new KPIs- Redesign of organization structure within the ports to ensure better operations efficiency & effectiveness2. Semi-public utilities company - Led an engagement to transform IT development activities using Agile methodologies and develop a new Mobile App channel. The engagement included: - Design and implementation of Agile processes within the Mobile App technical development activities- Control and management of App launch activities including Customer communication - Design and implementation of a new operating and governance model for the new Mobile App channel- Redesign of the organization to accommodate the new Mobile App channel in an effective manner

1. Set-up an Operational Excellence department of 10 internal consultants for a leasing company in KSA, including recruiting, training and managing the resources. Supervised execution of several transformation projects leading to: - Increase of average resale price by 25% for previously leased vehicles - Reduction of general, technical and leadership training costs by 42% - Reduction of the number of transactions paid in cash by more than 50% in sales branches - Freeing-up FTEs from collection staff through a redefinition of tasks & responsibilities - Enhancement customer experience in branches through digitization of most after sales services - Freeing-up working capital through optimization of asset utilization in branches

1. Led the transformation of processes of spare parts and vehicle logistics activities for the distributor of a global high-end automotive brand in North Africa. The project led to a reduction of parts stock by more than 20% (during the project) and improvement of stock health2. Assessed the efficiency of existing processes for a Customs administration and designed a detailed future state solution reducing customs clearance lead time by more than 50% and increasing capacity of existing resources by more than 66%3. Led the transformation of the finance processes at a leasing company in KSA, resulting in 20% workforce reduction and 15% lead time optimization4. Carried-out analysis of existing in-patient services for a public hospital in KSA, which included assessment of asset utilization and analysis of patient lead times. Identified opportunity to increase hospital capacity by 50% using the same resources5. Performed customer journey transformation at a vehicles retail, which included the design of after sales and finance processes and implementing them, resulting in 37% preventive maintenance lead time reduction, 47% general maintenance lead time reduction, 30% stall turnover improvement

1. Managed (as Lead Consultant) the transformation of facilities services for a leading bank in UK (moved from a hybrid delivery model to a fully outsourced integrated solution). The project resulted in an increase of employee satisfaction and significant cost reduction

Main achievements:1. Participated (as Consultant) in a project to assess procurement optimization opportunities for a global luxury brand (Revenue: USD 3.3 billion). Led analysis of 3 procurement categories and identified USD 2.45 million annual cost savings 2. Led (as Lead Consultant) the review procurement strategy for 3 spend categories for a global chemicals company (Revenue: USD 35 billion). Implemented strategic sourcing initiatives with client buyers covering USD 16 million worth of spend which resulted in 11% bottom-line savings

Main achievements:1. Participated (as Consultant) in redesign of back-office functions for a leading bank in France (~2000 FTEs). Main tasks included: collection and analysis of FTE & activity volume data, benchmarking FTE figures against industry best practices2. Participated (as Consultant) in operational efficiency improvement project for a leading bank in France. Main duties included: collection and analysis of activity volumes vs FTEs, benchmarking against best in class institutions and identifying opportunities to enhance operational efficiency

Worked within a project of construction of a high voltage electricity transmission network (+500 km of electrical transmission lines built and +8 power stations built / renovated) Main achievements:1. Recruited, trained, and managed a team of ten quality inspectors whose responsibility is to ensure the compliance of works execution with the technical requirements2. Reduced the number of quality complaints issued by the customer through tighter quality controls and proactive collaboration with work execution teams: e.g. provided quality training to teams on the ground, enhanced work preparation, etc.3. Participated in implementing a more effective quality reporting for the entire project and presented results & KPIs during project reviews to Project Senior Management