Mohamed Elbalka Email & Phone Number

Riyadh, Sa

Mena

Responsible for leading the business unit and sales, coordinating with technical and marketing teams, managing partnerships, and managing the technical support and customer service teams.• Develop and implement growth strategies for the MENA region to generate new business opportunities and expand the company’s market presence, especially in the GCC region.• Build and maintain strong, long-lasting customer relationships by understanding their needs and offering solutions that add value.• Collaborated with the technical team on product development and integrated customer feedback to enhance the product.• Coordinating with the marketing team to analyze and tap into new segments.• Conduct online and on-site product demonstrations and training sessions.• Responsible for overseeing the customer support team in resolving technical issues andcoordinating the onboarding process.

Rology which is a health tech startup is an AI-assisted on-demand teleradiology platform solving the problem of radiologists shortage and high latency in medical reports through matching cases from hospitals from all over the world with the optimum radiologist remotely and instantly.Responsibilities : - Conduct market research to identify selling possibilities and evaluate customer needs.- Actively seeking out new sales opportunities through cold calling, networking, and social media.- Set up meetings with potential clients and listen to their wishes and concerns.- Make sales presentations to prospective customers at fairs, shows, exhibits, businesses and residences.- Create frequent reviews and reports with sales and financial data- Negotiate/close deals and handle complaints or objections.- Sending daily work reports that reflect the activities in the field of work.- Create and maintain contracts, accounting and service documentation and logs as required by manager.- Negotiate appropriate pricing and adjustment decisions within established guidelines.- Responsible for maintaining customer service and customer relationships for all customers in my territory.- Exceeded revenue target, retained 100% of client accounts, and increased active accounts by 50%.

Developed and improved the capabilities of operations, sales and customer support teams.• Founded and provided ongoing operational leadership for startup serving dentists in Egypt.• Managed business operations and a team of eight employees.• Developed and enacted strategic business plan fostering growth in sales, and market share.• Initiated and managed client relationships, working to promote satisfaction and loyalty.• Received 97% satisfaction rating from customers.

Egypt

- Investigated and addressed business development challenges to proactively mitigate problems.- Managed purchasing, sales, marketing and customer account operations efficiently.- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.- Made deals with many companies abroad mainly in China, Malaysia, Turkey, Europe and South Korea. - Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.- Improved supply chain to reduce costs and optimize distribution.

Marketing and Sales for Dental Sector

- Serves customers by selling products and meeting customer needs.- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Master Of Business Administration - Mba, Strategic Management, Excellence

Completed a comprehensive MBA program with a specialization in Strategic Management, focused on developing advanced skills in business.

Faculty Of Oral And Dental Medicine, Very Good With Honor

Graduated with a solid foundation in oral medicine and dental surgery, gaining extensive knowledge in clinical diagnostics, patient care.