Mohamed Farhan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Uae

Key responsibility is to be handled Entire IT Infrastructure from managing to support Main responsibilities include:• Managing IT budgets & Forecasting• Participate in all the meetings associated to business development. • Monitoring and maintaining network devices. (Firewall, POE Switch, PBX)• Monitor Daily backup of companies Data. (Shared folders, POS server, network devices)• Tracking Inventory on Company’s Assets and maintaining Log files.• Tailoring Network & System requirements based on the company’s needs.• Providing On-site support & consultation on new venue deployments projects.Achievements:• Integrated CRM tool (Nutshell) within the organization which helped sales segmentation strategy to target Bounce's base customers• PABX installation with Rules & Streamline across Bounce mid-east venues• Configured Asterisk based call centre solution with advanced reporting system.• Deployed Freshdesk ticketing system to handle IT task.• Deployed Intranet Video conferencing system with proper meeting room setup• Handled entire IT Infrastructure independently from managing to support• Identified and created a centralized database for Bounce customer data for a marketing campaign• Deployed all the security systems across all offices in middle east (CCTV & NVR)• Created google drive cloud backup solution and monitored daily.• Creating policy-based firewall rule across Bounce middle east network to smoothen internet traffic• Deploy Unifi AP across Bounce middle east with centralized management console with Guest network

Uae

Key responsibilities included: * Maintaining & monitoring office network infrastructure. (Level 2 & Level 3).* Handled IT Support for Senior Staff (CEO, CFO, CIO, VP, AVP)* Responsibility of fixing all MAC based IT issues.* Manage service request. Raising change control request to support team.* Coordinate with Central support team for advanced network infrastructure management.* Providing Remote support (Asia, Middle east).* Handling task of IT projects (Pakistan, Egypt, Singapore, Brunei, Australia, Sri Lanka & Maldives)* Providing new innovative solution with proper research and development reports. (Google G-suite Migration from O365, Configuring Printer Server & File server)

Colombo 03

•Maintaining & monitoring office Network Infrastructure.•Maintained proper reports and records of completed services for clients•Maintain documents for IT infrastructure and provide support to all procedures and processes. •Handled the tasks of Upgrading and Configuring Systems•Participate in all team meetings and provide installation and onsite support to all customers •Participate in all meetings associated with business development. •Handled the tasks of maintaining peripheral parts•Manage service requests, software installations, new computer setups, upgrades, etc•Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable time frame.•Identifying and troubleshooting related Hardware/Network issues in PCs and servers, client application software issues•Supervised and Monitored Junior Technicians•Administer work in team environment and manage an array of technical issues for all customers. •Coordinate with account managers and colleagues and maintain records for all account status. •Administer all organizational alerts, manage emergency situations and identify technical opportunities and escalate issues.•Coordinate with consultants maintain knowledge on account status and resolve all issues.

Colombo 03

•Senior Microsoft Trainer•Lab instructor for CCNA/CCNP/MCTS•Training for the students and staffs of Advanced Network Administration, MCSA, MCTS all modules, Exchange, ISA•Conducting Microsoft /ICDL Training For Student & Government Officers

Colombo

Providing solution for E-mail Marketing Software,Managing Email Clients,SPAM Protection technology,mapping imap,e-mail tracking,

Diploma, Advanced Networking

A/L, Bio Science

Activities and Societies: Precident in IT club for 2 years, Member in "parisara" Community for 5 years

Diploma In General English, Reading,Writing,Speaking