Mohamed Helal , Mba Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

- Calling the customer to know whether he/she is qualified to buy a property and has the buying power or not.- Identify the real needs of the client through different tactics within the phone call.- Search the best value for money project in the market to offer the client.- Approach the client with a good hook and build a solid relationship.- Identify the unique selling proposition/s of the project to offer to the client and elaborate how he can benefit from these points.- Set meeting/s with the client to convince him/her with the best opportunity that he can find in the market.- Negotiate the price for the client to get him the best offer possible.- Respond and resolve every objection that the customer might have.- Close the deal between the customer and the developer smoothly and successfully.

Dubai, United Arab Emirates

- Calling the customer to whether he/she is qualified to buy a property and has the buying power or not.- Identify the real needs of the client through different tactics through the phone call.- Search the best value for money project in the market to offer the client.- Approach the client with a good hook and build a solid relationship.- Identify the unique selling proposition of the project that i offered the client and how he can benefit from these points.- Set meeting/s with the client to convince him/her with the best opportunity that he can find in the market.- Negotiate the price for the client to get him the best offer possible.- Respond and resolve every objection that the customer might have.- Close the deal between the customer and the developer smoothly and successfully.

Egypt

• Developing positive customer relationships• Assisting in the development of new business• Identifying opportunities for greater profits• Understand customer needs and develop plans to address them• Identify key staff in client companies to cultivate profitable relationships• Resolve customer complaints quickly and effectively• Manage upselling and cross-selling opportunities• Promote high-quality sales, supply, and customer service processes• Aim to preserve customers and renew contracts• Approach potential customers to establish relationships• Gain solid knowledge of competitors

Dubai, United Arab Emirates

• Act as the primary point of contact with the customers.• Deal with different types of developers and property owners.• Work in a target driven sales environment to maximize the opportunity of sales.• Source potential investors and establish/maintain a good work relationship.• Attend to inquiries (of the following nature: sale, re-sale, property valuation, property services, Dubai Property Tour…etc) professionally to maintain a high standard of customer service and generate extra income for the company.• Attend different property events in UAE to explore opportunities in the market and match them with clients’ needs and wants.• Analyze customers’ behavior and monitor the market trends for Customers to sustain the company competitive edge and enhance the Customer Experience.• Conduct research periodically about the competition and how they react and what's our competitive edge over them.

United Arab Emirates

• Act as the primary point of contact with corporate clients such as Key Decision Makers, Managing Directors, CEO, CFO, VP, Finance and HR heads to gain full understanding of their business ICT needs• Achieve sales target through the entire range of Etisalat products portfolio [Mobile, Fixed services (broadband, lease line, global or local MPLS), Managed ICT, Cloud, Data Center, M2M and IOT services].• Up-sell and cross-sell Etisalat products to meet the customer needs by deeply understanding the requirement of customer which helps to achieve monthly targets• Review and monitor products within client companies, suggesting ideas and ways to improve accounts.• Coordinates with company key personnel, including support, service and management resources in order to meet account performance objectives and customer expectations.• Build great relationships, with the ability to bring an upbeat, professional and respectful approach to internal and external customers.• Analyze and interpret data in a challenging and insightful manner.• Maximize the opportunities to increase the company revenue by client’s incoming inquiries or by face to face sales meetings.• Accurately forecasts annual, quarterly and monthly revenue streams.• Resolve customer complaints and escalate challenges/issues in a timely manner.

Cairo Governorate, Egypt

• Managing the Direct sales team (Outdoor sales), indirect sales team (Tele-sales), and Sales Support team and coordinated with the Marketing, Marcom, IT, Business Development, and Warehouse.• Accountable for building up the sales executives’ pipelines, following up on their leads, closing sales with them, and assisting them with any administrative work.• Leading and driving the sales team to achieve monthly, quarterly, & yearly zonal budgets & targets and enlisting right and effective distribution channels.• Deploying successful sales campaigns and maintaining the unique quality service standards, efficient management, and safety for all stakeholders.• Exceeding revenue objectives while continuously creating and cultivating opportunities for revenue generation in a positive and professional manner by developing and maintaining the quality business relationship with clients.• Setting SMART targets and providing support to the sales team either direct or indirect (Telesales) to achieve the company financial targets.• Led 15 members of Sales (10) & sales support (5). • Responsible for developing or updating customer service & customer experience policies and procedures while coordinating with all stake holders.• Identified solutions, systems and processes to deliver the critical operational plans and managed dealing with different vendors• Determined customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; and analyzing information & applications.• Replaced all the old expensive sales activities with new ones in a new process cycle which facilitated the sales workflow and reduced cost by 36%• Increased the company revenue by 100% (last year sales volume was 1.8 million dollars and now achieved a target of 3.5 million dollars)

Egypt

• Managed the customer experience approach and the end to end cycle for the corporate customers/ services and handled the three disciplines to improve customer experiences: customer loyalty management, customer relationship management, and customer value management• Led Egyptian market technological innovation by utilizing Etisalat strategy to become an Employer of Choice.• Identify customer experience problems - through data analysis, user feedback and experiments to run high impact projects that have a non-linear impact on customer experience• Focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity.• Managed User Acceptance Test Team (UAT) to review products, services, and promotions before launching to make sure they match company policies.• Perform quantitative and qualitative analysis of internal and customer-facing processes, and customer interactions to identify improvement opportunities• Ensured that the product cycles meet the project launch timelines and managed the overall customer satisfaction and revenue churn targets across different customer segment• Increased sales by 20% after applying the new methodology and reduced SLA by 15%• Boosted success rate of UAT up to 98% and reduced the complaint rate by 5%

Egypt

Acted as primary point of contact with large corporate sales team and top corporate accounts, handled day-to-day interactions and solved any problem related to any company account• Exceeded expectations and assured satisfaction by implementing superior Customer Service quality standards for corporate segments • Facilitated flow of work and ensured maximum service to the corporate customer by coordinating between department sections, prioritized multiple tasks to establish and meet deadlines• Managed and grew positive customer relationships for corporate segments • Maintained high level of coordination that enabled communication, increased productivity between various sections• Ensured that department policies and procedures were adhered to

Egypt

Served as primary point of contact with large corporate sales team and top corporate accounts, oversaw daily interactions and resolved any account issues, organized flow of work between departments and ensured maximum service to the corporate customer• Prioritized and performed multiple tasks, established and met deadlines, managed ongoing customer relationships, achieved targeted monthly collection percentage through conducting successful outbound collection calls and accurate follow up• Accomplished corporate departmental goal of decreasing bad debts to the monthly-targeted percentages, assured sending monthly collection deferral forms to the corporate sales team.

Central contact between top corporate accounts and corporate sales team, achieved targeted monthly collection percentage through outbound collection calls and accurate follow up• Decreased bad debts to monthly-targeted percentages, ensured sending monthly collection deferral forms to corporate sales team

Egypt

Performed consistent, superior customer service to wide range of accounts

Master Of Business Administration (Mba), Marketing, Excellent

Masters in business administration

Diploma, Project Management, A

Activities and Societies:  Completed the preparation course for project management and getting ready for the certification exam within 6.

Bechlor Of Commerce, Accounting

bachelor degree in accounting from faculty of commerce