Mohamed Ali Fodkar Email & Phone Number

Dubai, United Arab Emirates

As an onsite IT and administration professional at a client's location, I manage all IT-related requests, escalations, and core tools, including Atera support portal, ServiceNow ticketing system, EasyJob, and Smartsheet. I collaborate with the business administration team to streamline database updates and implement automation processes, with a focus on procurement and HR systems. My role ensures seamless IT operations and enhances workflow efficiency across multiple departments.

Dubai, United Arab Emirates

Experienced Customer Support Specialist proficient in presales activities and site surveying for IT and network solutions. With a keen understanding of customer needs and industry trends, I excel in providing tailored recommendations and comprehensive support to ensure optimal solution alignment. My background includes conducting thorough site surveys, analyzing requirements, and crafting customized proposals that address specific client challenges. Skilled in fostering strong client relationships and collaborating with cross-functional teams to deliver exceptional service and drive business growth.

United Arab Emirates

Dubai

Information Technology• Maintaining and ensuring smooth operations of the server room, LAN & WAN network equipment• Handling escalations from business users to improve IT Services (Approx 500 Users)• Implementing regional and local infrastructure projects and up-gradation of systems• Train and manage a team to handle the complex situation and resolved within the given SLA• Manages the accuracy, completeness, and quality of all change requests • Assists IT customers with internal audit and external inspection preparation• IT Budget Planning as per business objectives and requirements• Works closely with management to prioritize business goals and information needs• Vendor Management - Selection of new vendors, contract negotiations, AMC renewals, and control cost • Evaluation of vendors providing service in the assigned service area follow standard procurement process in engaging and getting work done from suppliers• Assets Management - Life Cycle Management of IT Assets as per company policy.• Procurement of IT Infrastructure following procurement policy• Understands business requirements and effectively work with cross-functional team to translate business needs and processes into technical terms• Enables effective information flows across IT business processes and our partner's business processes.• Implements innovative approaches when integrating new technologies supporting business transformation

Dubai

• Handling high profile customers to analyze, troubleshoot and diagnose hardware/software issues in Toshiba laptop• Supporting the technical team to diagnose and resolve complex issues• Troubleshooting and repairing of Toshiba laptops.• Image building and deployment on students and staff laptops• Onsite Hardware & Support support for all Toshiba Notebooks in Fujairah Women's University• Organize and file documentation pertaining to warranties and instructional guides for computer hardware• Maintain a working log detailed all required system updates, as well as the date of completion• Configuration and Troubleshooting of Microsoft Outlook• Supporting customers on the phone and online• Responsible for fixing computer hardware & software, Including support on Windows 7, Windows Vista, and Windows XP.

Mumbai Area, India

Desktop support engineer to clients: Capital India BPO (Wipro)• Configuration and troubleshooting on Microsoft Outlook 2003.• Give the rights to the user• Handling LAN printer or local printer• Responsible for installing computer hardware & software, including support on Windows XP & Windows 98• Responsible for Maintaining Computers of all configurations.• Deployment of antivirus updates and software patches.• Installing and Crimping of Cat5 & Cat6 Network cables.• Creating user groups and accounts, assigning permissions, managing auditing, security, and providing general help to the users.• Support users on their Banking software.• Taking regular backup and creating image files using Norton Ghost.

B. Com, Commerce

Hsc, Commerce

Ssc, Commerce