Mohamed Hagi
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Mohamed Hagi Email & Phone Number

Senior Supervisor, Customer Technical Support at Tandem Diabetes Care
Location: San Diego County, California, United States 5 work roles 1 school
1 work email found @tandemdiabetes.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email m****@tandemdiabetes.com
LinkedIn Profile matched
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Current company
Role
Senior Supervisor, Customer Technical Support
Location
San Diego County, California, United States
Company size

Who is Mohamed Hagi? Overview

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Quick answer

Mohamed Hagi is listed as Senior Supervisor, Customer Technical Support at Tandem Diabetes Care, a with 1115 employees, based in San Diego County, California, United States. AeroLeads shows a work email signal at tandemdiabetes.com and a matched LinkedIn profile for Mohamed Hagi.

Mohamed Hagi previously worked as Supervisor, Customer Technical Support at Tandem Diabetes Care and Customer Technical Support Specialist at Tandem Diabetes Care. Mohamed Hagi holds Bachelor Of Arts - Ba, Communication from San Diego State University.

Company email context

Email format at Tandem Diabetes Care

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{first_initial}{last}@tandemdiabetes.com
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Profile bio

About Mohamed Hagi

Biotech Expertise: I have extensive knowledge and experience in the biotech industry, particularly in the context of diabetes. I stay updated with the latest advancements and trends in the field, allowing me to apply cutting-edge techniques and strategies to drive innovation and improve patient outcomes.Project Management: I have a proven track record of successfully managing complex projects from inception to completion. With my strong organizational skills and attention to detail, I ensure that projects are executed efficiently, meeting timelines and exceeding expectations.Regulatory Compliance: I am well-versed in the regulatory landscape governing the development and production of biotech products, including those specific to the diabetes industry. I understand the importance of adherence to regulatory guidelines and ensure that all processes and procedures comply with relevant regulations.Team Development: I am passionate about fostering the professional growth and development of my team members. I believe in empowering individuals, providing them with the necessary resources and support to excel in their roles, and promoting a culture of continuous learning.

Listed skills include Social Media, Microsoft Office, Arabic And Somali, Marketing Strategy, and 34 others.

Current workplace

Mohamed Hagi's current company

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Tandem Diabetes Care
Tandem Diabetes Care
Senior Supervisor, Customer Technical Support
san diego, california, united states
Employees
1115
AeroLeads page
5 roles

Mohamed Hagi work experience

A career timeline built from the work history available for this profile.

Senior Supervisor, Customer Technical Support

Current

San Diego, California, United States

Responsible for the supervision of Leads, Customer Technical Support role and their technical service teams to resolve customer issues within the Tandem Diabetes Care 24/7 technical support contact center. Assists in call monitoring quality, call management metrics, and provides guidance to the Leads on departmental procedures and troubleshooting techniques with their assigned teams. Supports the development and implementation of programs that ensure the effective operation of the Customer Technical Service (CTS) department.

Feb 2021 - Present

Supervisor, Customer Technical Support

Boise, Idaho Area

Responsible for the supervision of an assigned technical service team to resolve customer issues within the Tandem Diabetes Care 24/7 technical support contact center. Assists in call monitoring quality, call management metrics, and provides guidance with departmental procedures and troubleshooting techniques to the assigned team. Supports the development and implementation of programs that ensure the effective operation of the Customer Technical Support (CTS) Department.Maintains & conducts departmental trainings.Monitors daily operations & recommends changes to processes and procedures.Ensures timely, compliant, accurate and thorough documentation of customer contacts by staff in the CRM system.Participates in the development and implementation of call scripts.Maintains departmental procedures and processes to meet CTS Department needs and associated compliance requirementsParticipates in the development of troubleshooting guidelines and appropriate execution.Ensures Customer Service Excellence by providing routine call monitoring of Technical Support Specialists.Supports the CTS Manager in the evaluation of Technical Support center metrics per individual and for the department.Supports FDA, ISO audit activities in regards to customer technical support activities.Makes recommendations for improvements to customer technical support and supports implementation plans.Supports disaster recovery efforts as it relates to customer technical support.Conducts on-the-job training and participates in the creation and updating of CTS training documents.Ensures assigned staff is properly trained, per designated training plan, before assuming job responsibilities,Ensures proper documentation of this training.Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatoryrequirements.

Nov 2019 - Feb 2021

Customer Technical Support Specialist

Responsible for capturing technical inquiries from customers over the phone (inbound calls) and via email, providing the highest caliber of customer support through technical and software troubleshooting.• Document every call into a Client Relationship Management (CRM) system. ‘• Converse with customers and investigate problems on an individual basis, thoroughly documenting each issue, and collaborating with Tandem field representatives across the country toensure that each patient receives a timely and satisfactory resolution.• Responsible for determining the level of complexity of each contact with the goal of achieving thehighest initial resolution.

Nov 2018 - Nov 2019

Digital Communications Intern

San Diego State University

Greater San Diego Area

• Designed and produced graphic materials for multiple university websites. Maintained portions of website while also creating new web content for other sites.• Assisted in the planning, developing and establishment of new web projects.• Responsible for creating and sending e-newsletters to undergraduate and graduate students.• Researched web and digital media trends in higher education.• Began marketing and promoting updated school website to students through school social media &school email.

May 2017 - Aug 2017

Communication Assistant, Division Of Undergraduate Studies

San Diego State University

Greater San Diego Area

• Developed and executed online communication strategies for the department to provide students with timely and accurate information through social media (Facebook, Instagram, Twitter, Snapchat)• Assisted in research and data collection for Dean of Students for university studies.• Planned and organized department events throughout the campus to assist student transition intouniversity.• Conducted research for the associate Vice President through online campaigns and analytical studies.

Oct 2016 - May 2017
Team & coworkers

Colleagues at Tandem Diabetes Care

Other employees you can reach at tandemdiabetes.com. View company contacts for 1115 employees →

1 education record

Mohamed Hagi education

FAQ

Frequently asked questions about Mohamed Hagi

Quick answers generated from the profile data available on this page.

What company does Mohamed Hagi work for?

Mohamed Hagi works for Tandem Diabetes Care.

What is Mohamed Hagi's role at Tandem Diabetes Care?

Mohamed Hagi is listed as Senior Supervisor, Customer Technical Support at Tandem Diabetes Care.

What is Mohamed Hagi's email address?

AeroLeads has found 1 work email signal at @tandemdiabetes.com for Mohamed Hagi at Tandem Diabetes Care.

Where is Mohamed Hagi based?

Mohamed Hagi is based in San Diego County, California, United States while working with Tandem Diabetes Care.

What companies has Mohamed Hagi worked for?

Mohamed Hagi has worked for Tandem Diabetes Care and San Diego State University.

Who are Mohamed Hagi's colleagues at Tandem Diabetes Care?

Mohamed Hagi's colleagues at Tandem Diabetes Care include Emmett Basaca, Kathy Shannon Davis Np-C, Cdces, Max Chambers, Paula Narcy, and Clint Ringel.

How can I contact Mohamed Hagi?

You can use AeroLeads to view verified contact signals for Mohamed Hagi at Tandem Diabetes Care, including work email, phone, and LinkedIn data when available.

What schools did Mohamed Hagi attend?

Mohamed Hagi holds Bachelor Of Arts - Ba, Communication from San Diego State University.

What skills is Mohamed Hagi known for?

Mohamed Hagi is listed with skills including Social Media, Microsoft Office, Arabic And Somali, Marketing Strategy, Analytical Skills, Data Analysis And Entry, Adobe Creative Suite, and Strategic Public Relations Planning.

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