Mohammad Hamdi Email & Phone Number

Mecca, Sa

Makkah Saudi Arabia

Mecca, Makkah, Saudi Arabia

Makkah

Umrah Services

Jeddah Governorate, Saudi Arabia

Jeddah Governorate, Saudi Arabia

Responsibilities:-•Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.• Build good relationship and rapport with guests to make them feel comfortable and address any… Show more Responsibilities:-•Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction Show less

Jeddah Governorate, Saudi Arabia

Responsibilities:-•Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.• Build good relationship and rapport with guests to make them feel comfortable and address any… Show more Responsibilities:-•Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction Show less

Jeddah Governorate, Saudi Arabia

Responsibilities:-• Greet and welcome guests as soon as they arrive at the office• Direct visitors to the appropriate person and office• Answer, screen and forward incoming phone calls"• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)"• Provide basic and accurate information in-person and via phone/email• Receive, sort and distribute daily mail/deliveries"• Maintain office security by… Show more Responsibilities:-• Greet and welcome guests as soon as they arrive at the office• Direct visitors to the appropriate person and office• Answer, screen and forward incoming phone calls"• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)"• Provide basic and accurate information in-person and via phone/email• Receive, sort and distribute daily mail/deliveries"• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)"• Order front office supplies and keep inventory of stock• Update calendars and schedule meetings• Arrange travel and accommodations, and prepare vouchers• Keep updated records of office expenses and costs• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxin Show less

Alexandria Governorate, Egypt

Responsibilities:-• Ensure smooth and clear communication between Operator and the rest of the hotel.• Maintain and share monthly updated extensions list.• Ensure compliance with PCI policies.• Ensure that guests’ requests are fulfilled and closed in SG within 15 minutes as average response time.• Ensure guests’ defects are closed in SG within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are… Show more Responsibilities:-• Ensure smooth and clear communication between Operator and the rest of the hotel.• Maintain and share monthly updated extensions list.• Ensure compliance with PCI policies.• Ensure that guests’ requests are fulfilled and closed in SG within 15 minutes as average response time.• Ensure guests’ defects are closed in SG within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.• Use SG to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay• Be aware of the hotel Fire and Emergency procedures.• Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.• Trouble Shoot and/or assist guests with internet issues.• To have a very strong knowledge about hotel features, facilities, services and daily happenings’.• To maintain the operator area clean and tidy.• To keep his/her equipment in a good condition.• To answer all incoming calls within 3 rings using Sheraton Brand Standards script.• To handle calls transfers according to the Sheraton Brand Standards.• To maintain an accurate wakeup call sheet and To handle wake up calls with efficiency and according to the Sheraton Brand Standards• To handle incoming and outgoing faxes according to the Sheraton Brand Standards.• To ensure PCI compliance• Assist the hotel revenue by selling the hotel rooms and outlets by taking the overflow calls and/or replace rooms and F&B reservation associates whenever not available.• Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.• Build positive, effective and on brand relationships with internal and external customers.• Actively participate in the hotel sustainability, community and OI activities. Show less