IT ARCHITECT - Building solutions in different verticals including digital and fixed services, Unified communication (IP/VOIP, contact center solutions), Data center management solutions, IOT, cloud solutions, IT security services, application development and infrastructure management solutions.TECHNICAL TEAM LEAD - Worked closely with the technical and installation team on large projects to help with budgeting, Managing supply chain, scoping the project and planning resourcing and… Show more IT ARCHITECT - Building solutions in different verticals including digital and fixed services, Unified communication (IP/VOIP, contact center solutions), Data center management solutions, IOT, cloud solutions, IT security services, application development and infrastructure management solutions.TECHNICAL TEAM LEAD - Worked closely with the technical and installation team on large projects to help with budgeting, Managing supply chain, scoping the project and planning resourcing and implementation of the same.PROJECT MANAGER - Responsible for implementing new solutions, services and enhancements of services as per customer requirements and managing P&L for the same. BUSINESS DEVELOPMENT - Evaluate and develop new products & services in emerging technologies for new revenue streams and competitive advantage.BUSINESS RISK MANAGEMENT - Conducting security risk assessment, risk management, business impact analysis, vulnerability assessment, IS and security audits and developing & implementing security policies.IT SOLUTIONS - Delivering information technology services and solutions; including feasibility assessment, network and system security and UCSBUSINESS MANAGEMENT - Working in coordination with Customers, Senior Management, Vendors, Distributors, and Service Providers.QUALITY CONTROL - Actively participate and manage the development of a quality, integrated, cost-effective solution that meets customer requirementsCLIENT MANAGEMENT - Pro-actively scopes technical network and system solutions required to address customer requirements – recommends solutions that optimize value for customersPRE CONTRACT MANAGEMENT - Collaborate with the Technical and Sales team on completing RFIs, RFPs/RFQs, for IT infrastructure projects (Wireless, CCTV, IP Telephony, and IPTV et al.)POST CONTRACT MANAGEMENT - Level-3 support and liaising with all parties for problem resolution. Ensure timely delivery and Manage SLAs Show less

- Primarily Responsible For Delivering Information Technology Services And Solutions; Including Feasibility Assessment, Network, And System Security, And Ucs- Design, Install, Maintain And Support Ip Based Voip Solutions Which Include Enterprise Ip Telephony Solutions, Unified Communication System, Contact Centre Solutions As Per Client Requisition- Extensive Experience In Closely Working In Coordination With Customers, Senior Managements, Vendors, Distributors, And Service… Show more - Primarily Responsible For Delivering Information Technology Services And Solutions; Including Feasibility Assessment, Network, And System Security, And Ucs- Design, Install, Maintain And Support Ip Based Voip Solutions Which Include Enterprise Ip Telephony Solutions, Unified Communication System, Contact Centre Solutions As Per Client Requisition- Extensive Experience In Closely Working In Coordination With Customers, Senior Managements, Vendors, Distributors, And Service Providers.- Pro-Actively Scopes Technical Network And System Solutions Required To Address Customer Requirements – Recommends Solutions That Optimize Value For Customers- Collaborate With Technical And Sales Team On Completing RFIs, Responding To RFQs, Proposal Documents. - Attend Tender Meetings With Sales Team For Prospective Customers. Provides Pre-Sales Support To Sales Team Clarifying/Explaining Technology To Customers As Required- Provide Level-3 Support To Technical Team Troubleshooting To Resolve Issues. Liaise With Vendors And Other It Personnel For Problem Resolution- Defined Project Requirements And Planned Tasks In Collaboration With Team To Ensure Timely Delivery- Hand On Experience On Implementation, Configuration, Ios/Software Up-Gradation And Troubleshooting On High-End Switches- Troubleshooting & Configuration Of Routing Protocols Like Eigrp, Rip, Static, And Ospf Routing.- Configuration & Troubleshooting Switching Protocols Like Vss, Stp, Rstp, Mstp, Vlan, Vtp, Hsrp, Vrrp, Glbp, And Ether-Channel.- Configurations And Maintenance Of Microsoft Windows Servers (Domain Controller, Dhcp, Dns, Active Directory, Nps-Radius )- Wireless Controller Installation, Configuration, And Maintenance (Cisco 5520, 5508, Extreme Wlc C5210, V2110, Aruba Wlc 3600). - Voice Network Installation, Configuration, And Maintenance (Asterisk, Cisco Cucm, Cme, Avaya Ip Office) Show less

- Install, configure and troubleshoot Cisco VoIP devices (CUCM, CME, CUC, IP Phones)- Single-handedly implemented IP based PBX for a considerable number of companies in Qatar- Part of the team which successfully negotiated and closed a significant deal with Qatar Airways – providing IP Telephony System across 229 offices globally.- Aided the Qatar Airways technical team in troubleshooting issues related to PBX server and IP phones- Successfully designed and installed both data… Show more - Install, configure and troubleshoot Cisco VoIP devices (CUCM, CME, CUC, IP Phones)- Single-handedly implemented IP based PBX for a considerable number of companies in Qatar- Part of the team which successfully negotiated and closed a significant deal with Qatar Airways – providing IP Telephony System across 229 offices globally.- Aided the Qatar Airways technical team in troubleshooting issues related to PBX server and IP phones- Successfully designed and installed both data and voice network between 6 diversely located branches of a reputed company in Qatar- Configured different FXO and FXS cards, VOIP Gateway Adaptors and maintained ISDN PRI and also H323/MGCP GW with Cisco 2800, 7900 series routers- Configuration of Route Groups, Route Lists, and Route patterns, Dial-peers, Translation-profiles, Translation-rules, Ephones, Ephone-DNS- Working within SLAs providing uninterrupted services to the end-user.- Install, configure and test run various industry standard tools ranging from database utilities, activity monitoring, load-testing, Enterprise chat, etc.- Ensure across Enterprise Maximum Uptime of telephone systems and voice network, appropriate maintenance, backups, and redundancies.- Provide technical expertise in design, development, and maintenance of Network and Systems infrastructure. - Work with Senior Mgmt. to propose and deliver IT services as per defined SLA.- Defined project requirements and planned tasks in collaboration with the team to ensure timely delivery- Provided technical support for Networks & Systems, Servers, and Storages.- Implementation of System Security and Controls. Show less

- Installation and setup of Asterisk-based IP PBX or VoIP server for SME.- Managing multiple VoIP, PRI, Digital and Analog Lines, and SIP Trunks.- VoIP server management, Voice logging, Policy enforcement, and Reporting.- Configuring and maintaining FXO and FXS cards, VoIP Gateway Adaptors ISDN- Understanding Client’s requirements and providing IP telephony solutions.- Direct and support installation, support, documentation, and testing activities to ensure compliance with… Show more - Installation and setup of Asterisk-based IP PBX or VoIP server for SME.- Managing multiple VoIP, PRI, Digital and Analog Lines, and SIP Trunks.- VoIP server management, Voice logging, Policy enforcement, and Reporting.- Configuring and maintaining FXO and FXS cards, VoIP Gateway Adaptors ISDN- Understanding Client’s requirements and providing IP telephony solutions.- Direct and support installation, support, documentation, and testing activities to ensure compliance with customer requirements.- Building of Inbound, Outbound, or Blended Call Center.- Deployment of failover and redundancy for Xorcom servers.- Implementation and troubleshooting of hosted voice server on Amazon EC2.- Strategic Consulting, including business plan and sales strategy development. Show less

- Installation/ Maintenance of Virtual Local Area Network (VLAN) and VTP.- Troubleshooting/ maintaining software/ hardware components of PC.- Handling escalated technical calls and ILD (International Long Distance Calling) Customer Service Center Desk - Managing and maintaining a network comprising up to 60 users with servers, layer three and layer two switches, and routers.- Deployment of firewall, authentication, and authorization systems - Backing up and recovering the… Show more - Installation/ Maintenance of Virtual Local Area Network (VLAN) and VTP.- Troubleshooting/ maintaining software/ hardware components of PC.- Handling escalated technical calls and ILD (International Long Distance Calling) Customer Service Center Desk - Managing and maintaining a network comprising up to 60 users with servers, layer three and layer two switches, and routers.- Deployment of firewall, authentication, and authorization systems - Backing up and recovering the IOS and running configurations. - Configuring Cisco call manager, IP Phones, and VOIP devices Show less