Job responsibilities:• Managing interactions with the Social Insurance Office, Labor Office, and Health Insurance Office (all governmental authorities).• Organizing employee documents, scanning all paperwork, and providing sheets to clearly outline all data.• Handling fingerprint attendance devices and preparing monthly reports for managers.• Developing an appraisal system for employees across all departments that aligns with the nature of the work.• Creating a system for the company’s hiring process and overall recruitment.• Focuses on developing effective recruitment strategies and candidate pipelines to meet company employment needs.• Conducting interviews with applicants.• Revising company policies and the internal regulations.• Addressing employee concerns, working towards creating a healthy work environment, and resolving their issues.• Setting up a basic payroll system with clear rules, reviewing salaries monthly, and adjusting managers' decisions on bonuses and deductions to match the situation.

• Fully covered the branch manager's responsibilities.• Managed two different departments: Admins and Office Boys.• Monitored admin calls and evaluated them.• Provided detailed feedback on the team's performance.• Supervised the team’s work on the system.• Coordinated work schedules and leave arrangements• Handled all customer cases, working towards complete satisfaction.• Assisted in training new employees.