1. Implementation and Configuration:- Lead the implementation and configuration of Oracle CX applications (Sales Cloud, Service Cloud, Marketing Cloud, etc.).- Customize and tailor Oracle CX solutions to meet specific business needs, ensuring seamless integration with existing systems.2. Business Analysis and Requirement Gathering:- Collaborate with business stakeholders to gather, analyse, and document requirements for Oracle CX solutions.- Translate business requirements into functional and technical specifications.3. Solution Design and Development:- Design and develop custom solutions and enhancements using Oracle tools and technologies.- Work on integrating Oracle CX with other enterprise applications through REST APIs, web services, etc.4. Technical Support and Troubleshooting:- Provide ongoing technical support for Oracle CX applications, resolving issues related to performance, data integrity, and usability.- Troubleshoot and debug system issues, ensuring minimal downtime and optimal performance.5. Project Management and Coordination:- Lead project teams in delivering Oracle CX implementations, ensuring projects are completed on time and within budget.- Coordinate with cross-functional teams (e.g., developers, testers, end-users) to ensure successful delivery of projects.6. Training and Documentation:- Develop and deliver training sessions for end-users and stakeholders.- Create detailed documentation for configurations, customizations, and solutions implemented.7. Continuous Improvement:- Stay updated with Oracle CX product updates, new features, and industry trends.- Recommend and implement improvements to existing Oracle CX processes and configurations.8. Data Migration and Management:- Oversee the migration of data from legacy systems to Oracle CX.- Ensure data quality and consistency during migration and integration processes.

- CRM Implementation and Management: Lead the design, development, and deployment of Oracle CX and Salesforce Sales Cloud solutions. Customize and configure CRM applications to meet client-specific business requirements and integrate with other enterprise systems.- Techno-Functional Expertise: Provide techno-functional consulting services, blending technical knowledge with an in-depth understanding of business processes. Analyze client needs, gather requirements, and develop detailed functional and technical specifications. Troubleshoot and resolve technical issues related to CRM applications.- Project Management: Manage CRM implementation projects from initiation to completion, ensuring timely delivery and adherence to budget. Coordinate with internal and external stakeholders, including clients, developers, and other consultants. Monitor project progress, identify potential risks, and implement mitigation strategies.- Supervising CX Team: Lead and mentor a team of CX consultants to ensure high-quality delivery of CRM projects. Oversee team activities, provide guidance, and ensure alignment with project goals. Conduct performance reviews and facilitate professional development for team members.- Salesforce Sales Cloud Consultant: Configure and customize Salesforce Sales Cloud to support sales processes and enhance sales productivity. Develop and maintain Salesforce workflows, validation rules, and custom objects. Utilize Salesforce reports and dashboards to provide insights and drive data-driven decision-making.- Oracle CX Techno-Functional Consultant: Implement Oracle CX solutions, including Oracle Sales Cloud and Oracle Service Cloud. Provide technical expertise in Oracle CX architecture, data models, and integration points. Develop and maintain Oracle CX extensions, interfaces, and custom reports.

- Identify the appropriate software architecture based on the requirements and design elements contained in a system specification- Analyses software requirements, defines solution parameters and specifications.- Conduct formal workshops with the different teams to gather requirements, displaying knowledge of the business environment in defining the customer’s needs- Produce the estimations of the solution and involved in the high level planning and implementation methodology of the project.- Leads the function design process. Facilitates design workshops.- Negotiates and manages functional scope to reduce business and technical risks for both the client and Oracle Consulting- Requires Software Development Lifecycle experience.- Ramp up on Cloud methodology and approach- Apply professional mastery and industry-wide understanding of technology, tools and methodologies to develop solutions in leading edge or critical situations.- Viewed by customers as a trusted adviser- Manage the customer and manage situations during the implementation process with the customer- Assist software developers with the creation of detailed software design specifications.- Perform software version control and maintain periodic compilation schedule.- Review the technical solution designs, configuration aligned with the functional solution.- Conduct trainings for clients and within oracle.- Coordinate with the product team to provide inputs for the future enhancement of the product.

• Provide Oracle applications solutions to an exclusive range of clients across high profile assignments.• Manage full life cycle of design and testing phases.• Develop solution design and lead client throughout implementation and support phases.• Assist customers maximize strategic business value from company products to provide them with vision of their end state solution and roadmap.• Evaluate customer’s business requirements, needs and objectives and transform same to company processes, solutions and modules being implemented.• Analyze and solve complex customer issues related to data and processes.• Lead design activities defining requirements, testing and provide direction to customers and junior consultants.• Enhance and update knowledge on domain field practices and related technology.• Develop know-how and expertise in domain field products.• Perform daily activity reporting against plans and schedules.

Helping customers in finding the best deals for Flights, Hotel reservation, Packages which they need to travel to, Also support in some events like managing honeymoons, get specific orders and travel all over the world, etc ...

Start-up Social Media Team at the 4th GSM mobile network first launched by Telecom Egypt (WE).Handling customer inquiries about technical issues for calls quality and stability Also with sales inquiries,Then adding old tasks for handling overall service (Landline/ADSL/Mobile services) as and integrated product from WE.

Handling customer needs related to technical troubleshooting , solving problems & get the best service in addition to be responsible for sales departement , so from that postion we act as first & second level for technical & sales issues .

Handling customer needs for technical issues , solving it , giving them solutions / advices for technical problems related to ADSL services (Browsing - Downloading - Speed - Instability - Voice Cases - etc ,,,) , troubleshooting to give them the most QOS they need to get satisfied from service they get.

Creating servey through outbound calls to get information about various topics & achieve team goals for (AHT - Quality - Customer Satisfiction - Complete points of servey - etc ,,,)

Transferring PDF trademarks to digital ones , so when any company needs to create it`s own trademark they can search on it from specific search engines & know if it is available or already has been taken .