Zainul Akram Mohamed Izzad Fakir Email & Phone Number

United Arab Emirates

Sri Lanka

• Responsible for the logistics and Transport department and Manage Large Team of Staff from different areas (Customs, Transport, Operations) • Combining of new Transport Online Technology and Shared Services according to customer requirements which leads to great productivity, achieved 95% outcome for operational deadlines, Prepared a new workflow.• Resolve problems concerning transportation, logistics systems and imports or exports.• Obtains transportation quotations for shipments. • Manage transportation problems when they arise. • Work with internal stakeholders to ensure smooth. implementation and transition, coordinating tasks towards given timeline.• Monitor customs clearance and provide support for customs related activities

Sri Lanka

•Operationally responsible for the organization from 2017, during this time was legally responsible for Develop/maintain Air freight business for domestic and international clients. •Meets with senior Stakeholder business executives in client organizations to scope out and understand needs for Airfreight Import/ export cargo Handling and Dangerous Good handling and other service sales opportunities. •Supervised major projects such as AOG, was able Achieve monthly annual sales revenue targets by 95%, also ensure maintain high levels of Customs Service maintain. •Supervise staff & processes within airfreight import/Export department. •Plans, allocates resources and monitors the daily operation, always benchmarking the performance against established SOP’s & KPI’s. •Provides guidelines to Export, Import and Gateway to ensure transactional operations are consistent with group business strategy and compliant with the local business environment.

Sri Lanka

•Proficiency to handle freight inquiries, quotations, and coordination with local, and international clients. •Experience in getting rates from Major Shipping Lines and submitting Booking online. •Working Experience with WCA agents/shipping lines airlines and overseas agents. •Updating the shipment status to customers /concerned sales coordinator & sales people. •Maintaining SOP for customers. •Shipment follow-up with sales, customers, and vendors.

Sri Lanka

•Business Development and setup airfreight Operation in Sri Lanka.•Rate Negotiation and Quoiting for Local Business, maintaining close cooperation with Customers & Global RFQ Tender Preparation Team. •IOP review, give feedback to Key Account Management (KAM) team or relevant parties and cascade to team members for SOP review or new instruction/procedure. •Reports weekly client, GP revenue, tonnage development to Country Manager. •Serves as first point of escalation for all operational and invoicing discrepancies.

Sri Lanka

Main Responsibilities, In charge of the freight that is to be delivered. • To make sure that all the goods are loaded onto the cargo plane. • All the goods that come in have to be unloaded and accounted. • Arrange the shifts of the workers and coordinate with them. • Coordinate with the other personnel with which they can keep track of all the goods. • Have to ensure that the delivery is done in time with the airline POD confirmation. • If there is any delay, have to call and inform the concerned personnel about the delay. • The delay shipment of the goods has to be made up and responsible to keep track of the same. • Keep records of all the goods that are shipped and make reports. • Attending on Global tender quotation. • Booking space with the airline and rate negotiation. • Managing documentation and data entry team with their timely updates and coordination.

Business Management Higher Diploma

I have completed Business Management Higher Diploma conducted by American College of Higher Education.

Dangerous Goods In Air

Qualified and completed the course in Dangerous Goods in Air Conducted by Australian federation of international forwarders.

Business Management Diploma

I have completed Business Management Diploma conducted by American College of Higher Education.

Diploma In Air In Ticketing

I have completed Diploma in Air in Ticketing conducted by International Airline Ticketing Academy. The Diploma consists the following.