Mohamed Khaled Email & Phone Number

Alexandria Governorate, Egypt

• Device Management: Conduct daily serial matching between devices, ensuring seamless integration between physical acceptance and system records.
• Communication & Coordination: Streamline communication by efficiently reading and routing incoming mail, and coordinating efforts between branches and departments.
• Technical Issue Resolution: Lead investigations into new technical challenges, identifying and implementing effective solutions.
• Case Management: Oversee and expedite the resolution of all pending cases, ensuring timely follow-ups and customer satisfaction.
• Administrative Oversight: Monitor and manage administrative tasks, including inventory control, Customer Premises Equipment (CPE) management, and branch requirements.
• Complaint Handling: Serve as the primary point of contact for handling and resolving incoming complaints, maintaining high levels of customer service.

Alexandria, Egypt

• ADSL & FTTH Support: Provided direct technical support for ADSL services at Customer Service Offices (CSOs) and served as a Technical Support Specialist for FTTH (Fiber to the Home) site operations.
• Customer Problem Resolution: Addressed and resolved technical issues for Te-data ADSL customers, ensuring a high level of service and customer satisfaction.
• Daily Operations Management: Executed daily CSO tasks related to technical issues, utilizing performance tools and established procedures to maintain service quality.
• CPE Stock Management: Managed daily reports for Customer Premises Equipment (CPE) stock, ensuring accurate tracking and availability.
• Device Configuration: Configured ADSL CPEs and performed various configurations, including wireless setups, to meet customer needs.
• Error Analysis & Ticketing: Analyzed and identified errors, creating and updating tickets for escalations, and ensuring timely resolution of customer problems.

Alexandria, Egypt

Team Management: - Supervise and lead the IT team, including system administrators, network engineers, and support staff. - Assign tasks and projects to team members, ensuring that objectives are met on time and within budget. - Provide training, guidance, and performance evaluations for IT staff.System and Network Management: - Oversee the maintenance.

Alexandria

Cairo

Bachelor'S Degree, Computer/Information Technology Administration And Management

Activities and Societies: Computer & Information System

Education record