Mohamed Elsayed Khedr Email and Phone Number

• Acting as the primary contact for highly complex (e.g., longer running issues or more sensitive issues) escalation issues for customers and collaborate with various internal and external teams to resolve the escalated issues.• Own, investigate and solve highly complex technical issues in the SCM Supply chain management applications and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.• Leading strategic… Show more • Acting as the primary contact for highly complex (e.g., longer running issues or more sensitive issues) escalation issues for customers and collaborate with various internal and external teams to resolve the escalated issues.• Own, investigate and solve highly complex technical issues in the SCM Supply chain management applications and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.• Leading strategic projects designed to improve resolution times, customer satisfaction, and increase efficiency by building communities with peer delivery roles and share my knowledge through readiness programs, technical coaching and mentoring of others.• Identifying and drive opportunities within the team and across stakeholder groups in postmortem discussions to remediate future issues.• Collaborating, leverage relationships, and influence the software engineering different teams and/or operations teams to identify the real application issue and ensure the right groups are engaged to resolve highly complex customer issues.• Engaging with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.• Identifying systematic issues and process breakdowns. As an action, creating a strategy for process improvements and lead a project or workgroup to improve internal processes.• Identify trends and patterns in customers issues and identify strategies to resolve recurring issues and how those issues impacts the customers business impact and day-to-day operations. Show less

- Organize and execute assigned business projects on behalf of clients according to client’s requirements- Meet with assigned clients when needed and perform an initial assessment of a problematic situation- Collect information about the client’s business through a variety of methods (shadowing, interviews, surveys, reading reports etc.)- Analyze and interpret data to unearth weaknesses and problems, and comprehend the causes- Formulate recommendations and solutions with… Show more - Organize and execute assigned business projects on behalf of clients according to client’s requirements- Meet with assigned clients when needed and perform an initial assessment of a problematic situation- Collect information about the client’s business through a variety of methods (shadowing, interviews, surveys, reading reports etc.)- Analyze and interpret data to unearth weaknesses and problems, and comprehend the causes- Formulate recommendations and solutions with attention to a client’s wishes, capabilities and limitations forming concise reports- Present findings and suggestions to clients with ample justification and practical advice- Develop detailed business plans to drive small or radical changes- Assist the client in implementing the plan and resolve any occasional discrepancies- Provide guidance for any occurring problems and issues Show less

- Performing BNA (Business Needs Analysis) to understand the needs of the Client.- Carry out BPR (Business Process Review) to understand the current processes of Client.- GAP analysis to identify essential customizations and workarounds.- Gathering and reworking client data for input into the system.- Training of Super Users / End Users.- Functional Specs for Customizations and Reports.- Setup of system.- Testing system setup, flow, customizations and reports.-… Show more - Performing BNA (Business Needs Analysis) to understand the needs of the Client.- Carry out BPR (Business Process Review) to understand the current processes of Client.- GAP analysis to identify essential customizations and workarounds.- Gathering and reworking client data for input into the system.- Training of Super Users / End Users.- Functional Specs for Customizations and Reports.- Setup of system.- Testing system setup, flow, customizations and reports.- Creation of Prototypes to demonstrate system to the Client Show less

- Analyze business procedures and determine the appropriate modifications to be applied to the software.- Develop and understanding the client business needs to define systems requirements.- Help in the development of specifications, configure the system, develop and install modifications.- Communicates regularly with the project manager on the status of the work in progress.- Respond to customer calls and provides immediate assistance for urgent requests.- Providing… Show more - Analyze business procedures and determine the appropriate modifications to be applied to the software.- Develop and understanding the client business needs to define systems requirements.- Help in the development of specifications, configure the system, develop and install modifications.- Communicates regularly with the project manager on the status of the work in progress.- Respond to customer calls and provides immediate assistance for urgent requests.- Providing software support, including procedural and documentation.- Provide training to users during the implementation phase.- Develops an action plan according to the customers’ specifications and their roles.- Develop specific functionality as required and modifies data according to the industry. Show less

- Implement, Configure, and Customize Acumatica Cloud ERP solution.- Logistics Trainer as one of the teamwork at projects.- Develop and understanding the client business needs to define systems requirements.- Key member of IT implementation teams, supporting an ongoing ERP system implementation.- Understanding and applying system modules in all business sectors (commercial and industrial).- Handle customer technical problems and complaints and fulfilling their… Show more - Implement, Configure, and Customize Acumatica Cloud ERP solution.- Logistics Trainer as one of the teamwork at projects.- Develop and understanding the client business needs to define systems requirements.- Key member of IT implementation teams, supporting an ongoing ERP system implementation.- Understanding and applying system modules in all business sectors (commercial and industrial).- Handle customer technical problems and complaints and fulfilling their requirements.- Interact with clients to comprehend their needs and note down the features required.- Providing software support, including procedural and documentation.- Make documentation of practical cases.- Testing & maintain new software customization. Show less

- Proposals and Documentations- Project analysis & consultation- Planning and controlling marketing ideas