After decades of providing talent development programs across the hierarchical spectrum of the business world and training undergraduate and graduate students in higher education, I founded CX University in 2015 to create a new talent development eco-system in the customer experience discipline. Participation in CXU programs prepares people for CCXP certification and competence to achieve a seat at the corporate strategy table. The mission of CX University is to inspire and instill excellence and confidence among CX Practitioners in the Customer Experience discipline through education and practice.The goals at CX University are to uplift each professional in:− Building their confidence− Helping them to work smarter− Advancing their career− Influencing their business performanceEach goal also aims to impact the professional’s organization by:− Increasing talent− Improving business performance− Providing deep insights− Achieving innovative change− Delivering intelligenceMY STORYI was born in South Africa, and my father gave me freedom from the oppression of apartheid by sending me to a British boarding school in the Himalayas of Northern Pakistan. I have lived on my own since the age of thirteen.I have tracked lions and leopards in the Kalahari; I have hiked in the Amazon, Andes and Carpathian Mountains. I have experienced the pangs of hunger and the agony of poverty; I have traveled across the globe; taken students to numerous countries, built MBA and other programs in Pennsylvania, Europe, Asia and South America. My life experiences have made me who I am...Authentic;Honest,Compassionate,A global thinker;Champion of diversity and the dignity of all human beings;A relationship builder;Passionate golfer and yoga practitionerSpecialties: Deep insights about customers and employeesActionable business decisionsPerformance impactCulture changeCentricity focusMulti-rater feedbackStrategyEducationInnovation