• Represent Characters Communications product, service and business offerings to clients.• Demonstrate the value of Characters Communications products and services to senior marketers, high level management and buyers.• Manage multiple accounts; develop positive working relationships with all customer touch points.• Drive client retention, renewals, up-sells and client satisfaction.• Respond efficiently with relevant proposals to clients needs.• Work closely with creative team on day-to-day operations processes with all new creative trends in the marketing world to achieve our clients and partners goals and come together to differ.• Provide accurate forecasting and pipeline management on Sales Force.• Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal.• Proactively create strategic recommendations and implement various media solutions for each client.• Prepare campaign insights reporting, including analysis and research.• Manage weekly campaign status documents for review.• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight• Focus on client retention, growth, renewal, and client satisfaction.