Managed portfolio of accounts to achieve long-term success in business and develop positive relationships with clients.Provided primary interface with variety of OEM / CEM via phone, email, and live web chat. Processed customer orders, requests for quote, and product returns through company’s ERP system, resulting in individual contribution of $5.37 million of revenue in 2023.Generated quotes and followed up on presentations and closures per procedure in technology-related B2B business.Exercised business judgment to determine additional support or escalation as needed.Utilized communication and negotiation skills to work with custom-made products in collaboration with technical teams and engineers.Worked with CRM software, Microsoft Dynamics NAV, and 8x8 cloud-based VoIP solution platforms.Established and tracked sales account targets, aligning with company objectives.Communicated progress of monthly initiatives to internal and external stakeholders.Handled customer complaints, found solutions to issues, and maintained positive relationship between company and customers for future business ventures. Resolved customer issues, questions, and complaints professionally.

Developed sales opportunities by researching and identifying potential clients and helped locate hard-to-find components, connectors, and cable ties worldwide.Converted sales calls via telephone, fax, and email inquiries, verifying and entering information for manufacturers, repair depots, and service centers for maintenance.Prepared quotations, received orders, and tracked schedule deliveries.Closed deals, turning generated lead into new / sustained business.Aided RMA department with professional consultation with clients.Supervised and motivated group of sales associates to meet organizational goals and enhance customer satisfaction.Maintained communication equipment by troubleshooting, reporting, and tracking problems.Served industries where LCD modules were utilized every day.

D.R. COMPONENTS, Deerfield Beach, Florida, Sales Accounts and Procurement Specialist, 1998-2008. Awareness, consideration, and right-time decisions have played a key role in purchasing semiconductors from Europe and China. Converted calls into sales by handling inbound sales leads. Prepared quotations, received orders, and tracked scheduled deliveries. Procured parts for clients after receiving PO. Closed business deals, resulting in generated leads into new/sustained business. Assisted RMA department with professional consultation for clients. Supervised and led sales associates to meet organizational needs and enhance customer satisfaction.