ICT Consultant / ICT Business PartnerKhedma Group Customer's Business Domain'sBanking and Finance Sector.Oil and Gas Sector.Manufacturing Sector.Food and Beverage Sector.Technology Services Sector.Real Estate Sector.Interior Design and Architecture.Health Sector.Trading (Import and Export) Sector.Food Processing Sector.Capital Investment.Human Resources (Recruiting and Development).

 Evaluating Group Companies’ Services, Business Applications, Hardware assets, Software assets, Connections, vendors, department capacity and performance to prepare a suitable development plan. Evaluate and prepare ICT Security and Operations Risks assessment to get Board approval for Risk Management Plan including (risk mitigation/risk acceptance/risk transfer). Evaluate and rebuild ERP SAP Business One environment to overcome Solution availability, stability and performance previous issues. Implement secured, stable and reliable connections for 6 locations including (Industrial HQ and Commercial HQ) fixing connection issues and overcoming business application connectivity issues. Plan, evaluate, manage and arrange for internal services licensing and covering licensing gap for legal and financial liabilities. Migrate 2 companies email hosting to Microsoft Office 365 for stability, security, performance issues resolution and empowering business units with modern technologies and tools. Evaluate, plan and arrange for Manufacturing HQ Datacenter to host Manufacturing ERP SAP Solution for factories Plant Management and business cycle flow. Evaluate, Plan, Restructure ICT Team to create ICT Service Desk Function for fast response and reduce staff interruption time plus building Infrastructure Team for internal services operations enhancement including SLA and maximizing ICT Projects executions return on investment ROI. Evaluate, Design, Plan and Manage ICT Security enhancement Plan for Networks, Servers, workstations, applications, access management. Create and Implement ITIL Event Management process for internal and published services.

Achievement Implement secured, reliable and stable connections for HQ and Main Offices for Business Operations workflow with around 50% of budget saving. Design, Plan, Build and Manage secured, stable reliable ICT Infrastructure for new HQ Office improving daily operations with 60% of budget Saving. Plan and manage to save 55% of annual software licensing budget with cost leadership consideration. Plan and manage to build ICT Service Desk function, ICT Infrastructure function plus ICT Application Development Function to improve Business usage of ICT resources. Evaluate, plan and manage saving 10% of Cloud ERP annual licenses subscription. Evaluate, Design, Plan and manage enhancing Design Business unit technology resource by 50% of previous performance with a cost saving more than 600K EGP. Analyze, design, build and manage Sales Automation Solution for automating and visualizing selling process that enhances around 20% of sales orders closures. ICT Consultant (Jan 2021- March 2021). ICT Consultant (Feb 2022 -June 2022) during company acquisition.

Achievement: - 1- Develop and implement ICT Operations policies and procedures (SOP) for incident importance/urgency matrix enhancing response time, performance and quality of service.2- Convert all servers hosting live services from Physical to virtual to save cost and enhance resources utilization and saving 25% of Annual Budget 3- Rebuild ICT Service Desk function in alignment with ITIL enhancing response time and quality of service.4- Implement Monitoring Solution to monitor critical services availability in HQ and DR to apply ITIL Event Management Process. 5- Implement Ticketing Solution to apply ITIL Incident Management process. 6- Implement Inventory Solution to apply ITIL Asset Management process. 7- Implement ITIL Change management process (CAB/E-CAB). 8- Create Risk Management process and support for Risk Management committee creation. ICT Consultant (Dec 2020 - Feb 2021)

Achievement: - 1- Implement new UTM (firewall) solutions in Lokma Group companies.2- Implement Monitoring Solution to monitor critical services availability in HQ and Branches to apply ITIL Event Management process. 3- Implement Ticketing Solution to apply ITIL Incident Management process. 4- Implement Inventory Solution to apply ITIL Asset Management process. 5- Implement ITIL Change management process (CAB/E-CAB). 6- Migrate Critical ERP from legacy Hardware to Virtual environment to secure Business continuity. 7- Migrate Critical Manufacturing solution (SCADA) from legacy unstable hardware to Virtual Environment to secure Business Operations Continuity. 8- Internal IT Business partner for ERP Microsoft Dynamics Project implementation.

Achievement: - 1- Project Manager for CCTV Surveillance Project (4 Facilities) Facility security indoor and outdoor surveillance system. Project using Milestone software and Arecont IP cameras. 2- ICT Project Manager including planning, analyzing, procurement, evaluating, supervising and reporting. 3- ICT Budget saving for North Africa by 25% compared previous year. 4- Plan and manage enhancing North Africa ICT Service Level Agreement to empower business workflow

Main Duties: Cloud/VDI Administration, System/Network Administration, Backup/Security Administration. Achievements: -1- ICT Project Manager for (New Data Center and Infrastructure renovation) Project's Budget around 150,000 USD after saving 50% of project budget. Including Tendering, Purchasing, Passive Network design, network implementation, active Network design, implementation and Voice Upgrade of Cisco UCM.2- IT Annual Budget deduction with 22,000 USD by analyzing Company data categorization/classification.3- Implement (VDI) VMware desktop infrastructure by implementing and configuring (VMware –HA) VMware High Availability to provide high IT infrastructure service availability and continuity.

(Teqneyat Group is the mother group of ASGATech Company and Bayan-Tech Company)Responsible on IT budget as Planning and implementing IT Systems including Software and hardware Solutions.Responsible on IT Infrastructure, Included Servers such as (DC, DNS, DHCP, ISA, File Server, Print Server, Forefront client Server, GFI Web Monitor Server, MS Project Server, Subversion SVN Server )Responsible on Microsoft 2008 Hyper-V and SC-VMM Virtualization Infrastructure hosting Servers.Responsible on Service Desk Team activities and improve their performance.Responsible on monitor and improve the network performance.Responsible on the Backup Solution for critical data using Symantec Backup Exec.Responsible on Planning IT Policy for Teqneyat Group.Responsible on Configuring, Managing and Maintaining VPN Connections.Achievements:-1- Head Office Data Center Virtualization Migration Project.2- Teqneyat Group New Head Office Infrastructure.3- IT annual budget deduction more than 100.000 Egyptian Pound from the annual budget by using virtualization and become a Microsoft Partner Company.

Responsible on Damietta Branch IT Infrastructure Planning, Designing, Implementing and Testing.Responsible on Damietta Branch IT Infrastructure Operation and monitoring including Servers such as (DC, DNS, DHCP, ISA, and Kaspersky Admin kit )Responsible on Servers activity and performance.Responsible on Monitor and Support the clients workstations with IT Team.Responsible on the Backup Strategy for critical data.Responsible on Service Desk Team activities and improve their performance.

System and Network AdministratorWorked in (System and Network Administration) in Cairo, Alexandria and Ismailia. Responsible on IT Infrastructure Planning, implementing and monitoring. Responsible on ( DC, DNS, DHCP, file Server and ISA Servers ). Responsible on IT Infrastructure security and monitoring. Responsible on protecting and securing all Critical Data located on servers and Workstations.

» Assistant Branch Manager & Technical Support Engineer in (TOSHIBA Al-Araby - Damietta branch)and (Gigabyte Technology’s Damietta branch) Since (September 2005 – September 2006)as a Management, Technical Issues and Sales.