Mohamed Moustafa El Sayed Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Investigate complaints, including reviewing and assessing documents with complainants; recommending action and respond to complaints within the required SLA• Drafting a response that addresses all the issues raised by the complainant and presenting complex arguments comprehensively and clearly.• Ensure that complainants are updated and advised of the action taken.• Identify and communicate trends, root causes, and service gaps to help improve the customer experience. • Analyzing information provided and obtained during an investigation and assessing it in.• Determining the validity of a complaint; Recording, tracking, and monitoring complaints across all stages and procedures.• Offer improvements to current processes to benefit both internal and external customers.• Support and assist the Complaints & Continuous Improvement Manager in overseeing the effective development and implementation of complaints • effective development and implementation of complaints procedures across the organization, in liaising with the Local regulators and improving the delivery of the customer's services.

Dubai, United Arab Emirates

• Support multiple Banks and maintain positive relationship with other departments and relationship managers with the banks.• Provide detail-oriented approach to ensure accurate and timely resolution of the customer and bank requests.• Assessing insurance details to provide accurate information to both customers and the relationship managers from the banks.

Dubai, United Arab Emirates

• Provide prompt and courteous assistance to the customers, addressing inquires and resolving issues.• Effectively navigate and utilize company systems to access customer information and maintain accurate records.• Verify the validity and eligibility of customer requests, ensuring compliance.• Handle customers feedbacks and complaints.• To conduct comprehensive assessments of the insurance values and charges.

Alexandria, Egypt

• Provide effective customer support, assisting clients in understanding their real estate requirements and meeting their needs.• Manage customer inquiries efficiently, resolving issues promptly and professionally.• Collaborating with the sales and marketing teams to coordinate efforts and enhance overall customer service strategies.

Alexandria, Egypt

• Provide administrative assistance, managing schedules, coordinating appointments.• Organize and execute various events, workshops and performances.• Act as a central point of contact between students, parents and the stuff, facilitating effective and smooth communication.• Maintain accurate and organized records, including student files, schedules.

Alexandria, Egypt

• Provide and personalize music lessons to students of varying skill levels, ages and backgrounds.• Instruct students in the mastery of diverse musical instruments, emphasizing proper techniques and musical expression.• Prepare students for recitals, competitions and public performances

Alexandria, Egypt

• Design client-side and server-side architecture.• Build the front-end of applications through appealing visual design.• Develop and manage well-functioning databases and applications.• Write effective APIs.• Test software to ensure responsiveness and efficiency.• Troubleshoot, debug, and upgrade software.• Create security and data protection settings.• Build features and applications with a mobile responsive design.• Write technical documentation.• Work with data scientists and analysts to improve software.

Alexandria, Egypt

• Assist customers in planning and booking travel arrangements, including flights, accommodations and activities.• Provide timely and accurate information on tourist destinations, attractions and travel itinerates.• Resolve customer inquiries and concerns regarding reservations, cancellations and travel locations.