Mohamed Mudathir Email and Phone Number

• Managing and maintaining Active Directory and Group policies.• Managing Citrix Cloud Environment through Citrix Studio & Citrix Director.• Managing Office365, SharePoint, Nutanix & Veeam systems.• Maintain Asset Management Records and track inventory.• Assist in planning, design and coordination of projects.• Assist in selection of vendors for the projects.• Prepare and maintain budgets for projects.• Manage the schedule and delivery of the project.• Manage the project budget, coordinating with procurement & finance to ensure PO’s & payments are processed on time• Facilitate project meetings with the vendors and relevant internal employees• Advise senior personnel on potential process improvements to increase support quality.• Performed root cause analysis of reported issues to decisively discern and enact corrections.• Provided comprehensive training to internal and off-site users.• Be accountable for the quality of Service and performance.

- Assist in the management of IT operations and application support at a number of local Uber offices. - Responsible for maintaining quality IT services across a number of regional offices, which requires extensive travel.

- Manage a team of 15 technicians who supports more than 50 government schools in Al Ain.- Experience leading and guiding the team in service delivery and providing support in an ITIL compliant service desk.

- Worked as 2nd level support to 500+ users in over 15 schools.- Administrating and supporting schools network infrastructures including LAN, WLAN, IP Telephony, CCTV systems, and servers.

- Assist in maintaining systems hardware and software configuration.- Troubleshoot and address desktop systems and networks.

- Handle the technical requests for all computing devices which are registered under HP Personal System Groups such as Workstations, Desktops, Notebook and PDA.- Follow standard procedures for proper escalation of unresolved issues to the appropriate teams.