Mohamed Mudathir

Mohamed Mudathir Email and Phone Number

IT Systems & Projects Manager @ Al Maryah Retail Company
Mohamed Mudathir's Location
Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates
Mohamed Mudathir's Contact Details

Mohamed Mudathir work email

Mohamed Mudathir personal email

About Mohamed Mudathir

My goal is to deliver excellent technical and non-technical support while providing an outstanding customer experience. Am passionate about technology, highly skilled at providing amazing customer service, and will thrive in a fast paced and high-pressure environment

Mohamed Mudathir's Current Company Details
Al Maryah Retail Company

Al Maryah Retail Company

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IT Systems & Projects Manager
Mohamed Mudathir Work Experience Details
  • Al Maryah Retail Company
    Technical Project Manager & Systems Administrator
    Al Maryah Retail Company Dec 2021 - Present
    Abu Dhabi, United Arab Emirates
    • Managing and maintaining Active Directory and Group policies.• Managing Citrix Cloud Environment through Citrix Studio & Citrix Director.• Managing Office365, SharePoint, Nutanix & Veeam systems.• Maintain Asset Management Records and track inventory.• Assist in planning, design and coordination of projects.• Assist in selection of vendors for the projects.• Prepare and maintain budgets for projects.• Manage the schedule and delivery of the project.• Manage the project budget, coordinating with procurement & finance to ensure PO’s & payments are processed on time• Facilitate project meetings with the vendors and relevant internal employees• Advise senior personnel on potential process improvements to increase support quality.• Performed root cause analysis of reported issues to decisively discern and enact corrections.• Provided comprehensive training to internal and off-site users.• Be accountable for the quality of Service and performance.
  • Serco
    Senior Technical Support Engineer
    Serco Jun 2021 - Jan 2023
    Abu Dhabi, United Arab Emirates
  • Bloom Education
    Information Technology Specialist
    Bloom Education Mar 2020 - May 2021
    Abu Dhabi Emirate, United Arab Emirates
  • Uber
    Technical Field Operation Engineer
    Uber Aug 2019 - Feb 2020
    United Arab Emirates
    - Assist in the management of IT operations and application support at a number of local Uber offices. - Responsible for maintaining quality IT services across a number of regional offices, which requires extensive travel.
  • Department Of Education And Knowledge - Adek
    Senior Technical Team Lead
    Department Of Education And Knowledge - Adek Jan 2019 - Jul 2019
    United Arab Emirates
    - Manage a team of 15 technicians who supports more than 50 government schools in Al Ain.- Experience leading and guiding the team in service delivery and providing support in an ITIL compliant service desk.
  • Department Of Education And Knowledge - Adek
    Senior Field Services Engineer
    Department Of Education And Knowledge - Adek Aug 2011 - Jan 2019
    United Arab Emirates
    - Worked as 2nd level support to 500+ users in over 15 schools.- Administrating and supporting schools network infrastructures including LAN, WLAN, IP Telephony, CCTV systems, and servers.
  • Cns
    Service Desk Engineer
    Cns Jan 2010 - Aug 2011
    United Arab Emirates
    - Assist in maintaining systems hardware and software configuration.- Troubleshoot and address desktop systems and networks.
  • Hp
    Technical Support Engineer
    Hp May 2008 - Jan 2010
    United Arab Emirates
    - Handle the technical requests for all computing devices which are registered under HP Personal System Groups such as Workstations, Desktops, Notebook and PDA.- Follow standard procedures for proper escalation of unresolved issues to the appropriate teams.

Mohamed Mudathir Skills

Troubleshooting Active Directory Technical Support Operating Systems It Service Management Itil Windows Server System Administration It Operations Service Desk Cloud Computing Microsoft Exchange It Management Networking Incident Management Service Delivery Mac Service Level Agreements Software Installation Itil Certified Customer Satisfaction Customer Experience Customer Insight Reliability Uipath Team Management Customer Support Training Customer Service Management Creative Problem Solving Training And Development Arabic English It Hardware Support It Management Software Customer Focused Service Customer Management Customer Service Operations Customer Service Training Customer Service Representatives Service Operations Team Spirit Service Orientation Mac Os

Mohamed Mudathir Education Details

Frequently Asked Questions about Mohamed Mudathir

What company does Mohamed Mudathir work for?

Mohamed Mudathir works for Al Maryah Retail Company

What is Mohamed Mudathir's role at the current company?

Mohamed Mudathir's current role is IT Systems & Projects Manager.

What is Mohamed Mudathir's email address?

Mohamed Mudathir's email address is mo****@****rld.com

What schools did Mohamed Mudathir attend?

Mohamed Mudathir attended Sikkim Manipal University - Distance Education, Bayan University.

What are some of Mohamed Mudathir's interests?

Mohamed Mudathir has interest in Mobile, Clean Technology, Health Care, Consumer Internet, Enterprise Software.

What skills is Mohamed Mudathir known for?

Mohamed Mudathir has skills like Troubleshooting, Active Directory, Technical Support, Operating Systems, It Service Management, Itil, Windows Server, System Administration, It Operations, Service Desk, Cloud Computing, Microsoft Exchange.

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