Mohamed Naeem Email and Phone Number

• Supporting L3 Hardware escalation for all compute products.• Subject matter expert for all PowerEdge product line: Rack & Tower, Modular ConvergedInfrastructure (MX7000, VRTX, M1000e, FX 2, XE) and Cloud systems.• Supporting HCI products (VxRail, Data Domain, PowerFlex and ECS)• Working directly with engineering on Jira ticketing system to report and troubleshot newly foundbugs in firmware.• Handling highest severity issues for customer to minimize downtime and rectify failures.• Handling executive level escalation for complex issues.• Troubleshooting hardware (CPU, GPUs, PCIe cards and Dimms), networking, storage and software issues.•Received 16 inspire awards for my performance and handling of cases and resolving complexissues.

• Lead programmer for Oracle Apex using Oracle database 21c in Automation team.• Working on multiple projects that facilitate employee's day to day tasks using SQL, PL/SQL, HTML, CSS, Javascript.• Managing and maintaining our main host system running Windows server 2022.• Got recognized for my efforts in Automation team in FY2022, FY2023 and FY2024.

• Team leader, responsible for team's KPIsand targets.•Interviewing and training new hires ontechnical skills and soft skills.•Managing customer escalation in complexenvironment.•Responsible for team overall quality andgetting them to Dell Technologiesstandards.•Acting manager for Technical support teamfor 6 month.

•Enterprise Server hardware support,responsible for troubleshooting hardwareerrors and customer's satisfaction.•Managing cases queue for the team.