o Deliberate with management, production and Sales staff on the possible requirements and procedures for Different Types of Projectso Organize and manage projects, making detailed plans that work towards the fulfillment of a set objectiveo Examine technology, organizational resources and the demands of the market in order to plan or give procedures for projects which are practicable or possibleo Manage the installation, testing, operation, maintenance for different company projects o Direct, evaluate, and confirm product design and changeso Recruit, assign, direct, and evaluate employees based on their assigned tasks o Supervise the development and maintenance of staff abilities and suitability in the organizationo Direct the negotiation of research contracts and also prepare the company’s budget, bids, and contractso Set technical goals in the confines of the organization with the aid of managemento Consult or negotiate with clients to make arrangements of resources required for a projecto Setup schemes or designs, and also elaborate reports and results to clientso Develop and implement policies, standards, and procedures for the engineering and technical work performed in the organizationo Perform administrative functions such as evaluating and writing reports, approving expenditures concerning projects.o Manage Company New hardware releaseso Evaluate new Software Companies for the different types of Projects

o Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.o Implement network security at the regional level as established by the corporate Security Director.o Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.o Oversees the administration of the company's Customer Services.o Evaluate and review Customer service Level agreement (SLA)o Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.o Works with project teams to help implement Internal Systems.o Oversees all help desk activities at the regional level.o Responds to escalated help desk issues.o Oversees the administration and maintenance of our tracking software.o Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.o Handling All 3-level technical issues for RMG Networks Operations in the Middle East

Minimized the impact of problems on the availability of services.Managing problems from identification of the root causes through the major incidents Quality solutions and service recovery/delivery.Optimum troubleshooting and problem-solving abilities.Worked on projects in a variety of support and development roles.Supporting various (software, hardware, networks), troubleshooting, administration at all levels.Supported business-critical applications and in house software.Delivered all significant results within deadlines. Working effectively as part of the team.Documented procedures to be followed by all global support teams.Monitored and delivered Service Level Agreements (SLAs).Gained extensive knowledge of servers, desktops, and network infrastructure.

.The first role in Alghorfa is Teaching the following courses ( A+ , MCSE , SQL, Ms Access , ICDL core , ICDL Advanced , MOS, IC3 , Flash , Photoshop ,Auto CAD, Electric & Logical Circuits , Logical Circuits Implementations).ICDL Test Center Manager include (Observe the Test Center Rooms & Test sessions, Planning ICDL Course, co-ordinate with the Main ICDL Office ICDL GCC Foundation.MOS & IC3 Test Center Manager.Observe and maintenance testing labs computersInstallations for new software updates for exams Extend and re arrange the network due to circumstances Provide Online exams troubleshooting solution

Processing developed skills that have been gained through establishing and developing full IT projects, networks and infrastructures from initial conception to completion. Experience covers customer liaison, design, testing and successful implementation within budget, scope, timescales and process limitations.Extensive LAN/WAN / Hardware / software Experience. Working cross-functionally within a customer focused, multi-site environment, maintaining the delivery of I.T. Services and technology projects. up to date on I.T. Development