Extend support and adequate level of facilitation to service staff in regard to all technical issues. This to ensure that all the technical procedures in the workshop are complied with and adhered to while applying high-quality service standardsApply the technical standards related to BEVs, PHEVs, HEVs and performance measures set in the workshop in line with the company’s strategic direction and cascade it down to the technical support team and the training managerEnsure compliance by all concerned employees on technical aspectsEnsure total compliance of the workshop team to the service manualSupport the workshop team to apply the service manualSupport the workshop team in running the skill contestProvide all branches with diagnostic tools for various models and conduct technical support, maintain follow up and maintenanceExtend technical advice for all company departments and branches regarding to technical issuesMaintain reports on technical skills and ensure it is a mandatory responsibility to observeMaintain follow up on workshop process and procedures standardization

➜ Develop and nurture robust customer relationships through the delivery of outstanding service and support➜ Remain abreast of the latest automotive technologies, features, and industry trends to offer customers the most current information➜ Efficiently manage member inquiries across various communication channels, including telephone,digital platforms, and in-person interactions, regarding automotive advice, guidance, or technical assistance➜ Initiate proactive outreach and follow-up strategies to convert member inquiries into product and service offerings, aligning with business Key Performance Indicators (KPIs)➜ Assist members in comprehending intricate automotive concepts in a clear and concise manner➜ Collaborate closely with both on-site and mobile service teams to ensure swift and effective problem resolution➜ Thoroughly document all interactions and provide comprehensive reports for further analysis➜ Maintain up-to-date knowledge of the latest automotive technologies and industry trends➜ Strategically maximize individual sold hours to fulfill revenue performance objectives through the establishment of target metrics➜ Attain individual utilization, efficiency, and overall productivity targets set on a monthly basis➜ Adhere strictly to warranty processes, rules, and regulations outlined by the Principal to qualify vehicles under Branch Self Approval (BSA) in accordance with specified criteria➜ Purchasing, managing, auditing, and providing on-the-job training regarding manufacturer recommended diagnostic tools and software.➜ Analyze and communicate technical report findings, providing support to the Technical Leader through coaching based on the outcomes of technical information➜ Ensure the availability, updating, and maintenance of all diagnostic tools and equipment as per the distributor's tool list and guidelines➜ Conduct ongoing audits of tools and equipment to guarantee optimal workplace efficiency

• Develop several engaging courses within the field of study, including choosing the reading material, creating assignments and arranging a syllabus.• Present stellar lectures to graduate & undergraduate students and also to working employees that inspire strong discussions and keep them interested.• Remain current in the field of study through regular research, attendance at conferences and similar places.• Conduct office hours on a regular basis to provide time for students to come and talk with you about their grades, assignments and other issues.• Mentor students, especially graduate students, and assist them in their pursuit of their degree, such as providing academic and career advisement.• Grade assignments and ensure that all students remain in compliance with the department’s policy on academic integrity.• Develop strong relationships with colleagues within the department and throughout the institution for an enhanced learning environment that values interdisciplinary study.• Participate in professional and collegiate organizations, to remain abreast of all emerging developments.

 Extend support and adequate level of facilitation to service staff in regard to all technical issues. This to ensure that all the technical procedures in the workshop are complied with and adhered to while applying high-quality service standards. Apply the technical standards related to BEVs, PHEVs, HEVs and performance measures set in the workshop in line with the company’s strategic direction and cascade it down to the technical support team and the training manager. Ensure compliance by all concerned employees on technical aspects. Ensure total compliance of the workshop team to the service manual. Support the workshop team to apply the service manual. Support the workshop team in running the skill contest. Provide all branches with diagnostic tools for various models and conduct technical support, maintain follow up and maintenance. Extend technical advice for all company departments and branches regarding to technical issues. Maintain reports on technical skills and ensure it is a mandatory responsibility to observe. Maintain follow up on workshop process and procedures standardization Assume other responsibilities as assigned by the direct line manager Accurately diagnosing vehicles and creating repair orders stating the diagnosis, procedure performed, parts required and estimates Maintaining high standards of correct diagnoses, first-time fixes, and timeliness by providing vital communication between technicians and customers Maintaining detailed online database of vehicle issues & repair history Ensures all necessary data is available to validate the customer specification Collect information about competition and market requirements and trends Provide product, market or application specific technical and commercial support to the EV/HEV Projects in my group. Be "on-call" from the sales and EV/HEV team to qualify and answer technical questions beyond the team's skills.

• Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS)• Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.• Able to provide detailed explanation on jobs to be carried out on vehicle.• Provide detailed explanation and technical justification for additional repairs with cost• Estimate and obtain approval from customers.• Ability to advise customers on the required vital jobs.• Should have flair for Selling Value added Services, Service Contracts and accessories.• Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.• Regularly follow up with Workshop controller and technicians on his vehicles and update• Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.• Raise Warranty approvals• Raise special orders for parts not available and follow up and keep customer informed.• Prepare Invoices on DMS and arrange for Active delivery of vehicles.• Follow up payments of credit customers and ensure collection within stipulated time.• Regularly monitor orders raised by him and ensure timely billing. • Conduct post service follow up to ensure customer satisfaction.