• Follow up the work of IT Departments• Managing of the network of the SPP extending across the Sudan (over than 30 Branches) and management of network engineers and technicians, to ensure the stability and continuity of the network and all the services provided in it

• Troubleshot network issues and provided rapid solutions to limit downtime.• Maintained network configuration, mapping and service records for accurate documentation.• Optimized network operation through focused configuration and monitoring.• The basic configuration of stromshild firewalls.• Remote support of on-site engineers and end user/employees during installation.• Speaking with employees via email and phone for initial requirement capture.• Apatite management and audit of IP addressing and hosted devices within data centers

• Installed new software for users and monitored version and patch update requirements.• Completed investigations to check on reported errors, reproduce problems and trace faults.• Follow up the work of computers.• Monitoring the functioning of the network infrastructure and make adjustments.• Acting “Help desk Engineer” for the employees we support. (Computers, Servers and Laptops).• Maximizing network performance by monitoring performance, troubleshooting Network problems.