Mohamed Rahim Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Remote

Trivandrum, India

• Provide end-user trainings with setting up software tools for new studies startup on BioClinica, goBalto and EDC systems
• Gather requirements from the stakeholders and Create FRS and BRD documents for new requirements
• Requirement hand-offs to development team for changes and new requirements
• Assist for issues with access and study management within the scope of software tools provisioning for new studies.
• Documentation, working and closure on completed JIRA’s in a timely fashion.
• Developed technical document on all aspects of the Clarity Stack (Internal) technology i.e. (Clarity Stack = Clarity Applications + Clarity Flow + Clarity Insights)

Chennai, Tamil Nadu, India

• Experience with each phase of project life cycle including end-user meetings, design, specifications, build-up, customization, testing, implementation, configurations and go live support
• Develop a thorough understanding of organizational processes relative to specific program workflows
• Strict adherence to agile-scrum methodology with sprint review, retrospective meetings, DSM’s
• Involved in Conference Room Planning (CRP) with the stakeholders and acquiring the proposed inputs and the fulfilment
• Assist technical teams with Sprint estimation and functional requirement hand-off
• Contribute to organization’s mission of utilizing information technology to improve client care

Bengaluru Area, India

• Sound Knowledge in EHR/EMR, Bed Management, Procurement & Inventory, LIS, RIS and RCM Modules
• Coordinate with Sales team and provide product Pre-Sales and Post-Sales Demo to the customers.
• Worked with CCM team, a Federal Incentive Program, as the lead point of contact to assist clients with application navigation and inquiries through ownership of project from start to completion in providing supervision.
• Responsibility for subject matter expertise on the intricacies and compliance standards of key Medicare CCM (Chronic Care Management) benefit management programs and contracts
• Provide specific application training customized to clients in accordance with EMR functionality and business model
• Liaise between client and cross functional internal teams to ensure timely and successful delivery of solutions in accordance with client specifications

Chennai, Tamil Nadu, India

• Provided an interface between client and company in supporting sales executives through confirmation of book shipment and invoice processing
• Built and maintained strong customer satisfaction with expeditious response to inquiries for information about products and services, taking and cancelling orders and ascertaining and resolving complaint details
• Ensured online access to teachers of client schools by providing user ID and password to lesson plans, keys and solutions to comprehension questions, exercises, worksheets and test papers by supporting visual based.

Chennai, Tamil Nadu, India

• Responsible for meeting daily SLA for live orders next day for medical priority and alarm needed customers
• Handled escalation, pending and aged orders to ensure customer satisfaction and to check customers in appropriate sites to verify if involvement with fraudulent activity
• Interacted with sales force or client to resolve customer requests and/or billing disputes by collection of necessary documents to ensure on time delivery of products and services or issue resolution
• Identify and suggest process and service improvement with attention to Net Promoter Score (NPS) customer satisfaction tool

Chennai Area, India

• Underwrote, reviewed, audited and analyzed internal documents in accordance with loan programs such as 1003, W2, tax returns, appraisals, credit reports, capitals, incomes, title commitments, and VOE
• Provided feedback to team underwriters and processors concerning errors with the use of Root Cause Analysis and Pareto charts
• Provided daily process performance boards, graphs and updates to team as well as presentations on defects to upper management weekly