Mohamed Hassan Rahma Elkhalifa Email & Phone Number

Dubai, Ae

⭕️ As the Head of IT at SRG Holding LLC, I have played a pivotal role in transforming the IT architecture, leading to improved operational efficiency by 35%. By implementing Dynamics 365 Fin&Ops across all sectors, I have streamlined business processes and enhanced customer experiences. Additionally, I have built and nurtured a high-performing IT team, fostering a culture of innovation and continuous improvement.➛ Demonstrated exceptional leadership skills in building and leading a diverse team of IT professionals. Leveraged effective management techniques, fostering a collaborative work environment, and empowering team members to achieve their full potential.➛ Collaborated closely with stakeholders and executive leadership, effectively managing overall IT strategies and initiatives. Developed strong relationships, fostered open communication, and influenced decision-making processes. ➛ Built agile and responsive IT organizations that prioritize customer and user experience, delivering innovative solutions and optimizing service delivery➛ Implemented comprehensive security measures and protocols to mitigate risks and ensure the confidentiality, integrity, and availability of critical systems and data. Maintained compliance with industry and regulatory standards.

Dubai, Ae

⭕️ In my role as an IT Manager at Emaar Properties PJSC, I conducted business process analysis and implemented strategic solutions to address organizational IT needs. By successfully introducing Dynamics 365 Fin&Ops across multiple international hotel units, I significantly improved management efficiency. My focus on strategic planning ensured the achievement of short-term and long-term organizational goals.➛ Provided strategic L3 support as part of business transformation initiatives, playing a pivotal role in ensuring the successful integration of technology solutions and alignment with organizational goals.➛ Provided strategic and operational L3 support, playing a critical role in business transformation initiatives and bridging the gap between IT and business functions. ➛ Fostered strong collaboration with stakeholders to ensure comprehensive accommodation of requirements throughout the project lifecycle. ➛ Collaborated cross-functionally with various teams to efficiently resolve complex issues, ensuring seamless operations and customer satisfaction.

Dubai, Ae

⭕️ During my tenure as an Assistant IT Manager at Emaar Hospitality Group, I led various IT-related functions for new property launches and conversions, ensuring seamless transitions. Through this role, I revamped hotel IT systems, identifying opportunities for technology improvements. By developing and implementing strategic plans, I effectively aligned technology initiatives with corporate goals.➛ Demonstrated strategic planning expertise by developing and implementing initiatives that aligned with short-term and long-term organizational goals. Effectively leveraged technology advancements to drive business growth, enhance productivity, and improve customer experiences.➛ Provided technical leadership for designing, deploying, and operating IT programs, leveraging expertise to drive innovative solutions and optimize program performance. ➛ Fostered regular and effective communication with executive management and all users of information services and systems, ensuring a smooth flow of information, addressing concerns and providing necessary support.➛ Maintained regular communication channels with executive management and all users of information services and systems, ensuring effective coordination, timely updates, and alignment of IT initiatives with overall business strategies.

Quarry Bay, Hong Kong, Hk

⭕️ As an IT Supervisor-Support at the Emirates Palace Hotel IT Department, I implemented new applications that significantly improved business processes by 20%. I provided strategic IT leadership across a large employee base, optimizing IT infrastructure. Additionally, I managed critical IT projects, enhancing operational effectiveness.➛ Successfully managed critical IT-related projects that had a direct impact on improving operational effectiveness, delivering measurable results, and enhancing overall organizational performance. ➛ Conducted regular evaluations of industry technology developments, providing valuable recommendations for consideration to enhance the hotel's technology landscape. ➛ Ensured the alignment of technology implementation with the specific business needs and requirements of the hotels, fostering a seamless and efficient operation.➛ Formulated and streamlined long-term IT development and application strategies, outlining a clear roadmap for technology advancement to support the hotel's growth and objectives.

➛ Performed updates, installation of new hardware, systems, and software for networks; assisted in troubleshooting user problems relating to Operating system issues.➛ Provided technical and administrative support; oversaw inventory of all hardware/software resources and offered emergency on-call support on a rotating schedule.➛ Evaluated latest & most innovative technologies, made recommendations for new equipment and services to help organization achieve established goals in an efficient and effective manner.

Master Of Business Administration - Mba, It

Bachelor Of Science - Bsc, Computer Science