Call center Analyst, Supporting Network Team nd Server Team. Knowing what problems the user is facing and appointing the relevant team. Supporting for real time issues. Etc

Being a part of this role has been an amazing journey.

Installing & Configuring MS Outlook 2013, 2016 & Outlook ExpressInstalling and updating the service pack, Windows Patches, Antivirus.Troubleshooting and resolved incidents (Hardware and Software) related to desktop and associated peripherals.Installing and updating system drivers if it’s corruptedMaintain network and system security. Monitor networks to ensure security and availability to specified users.Evaluate & modify system's performance. Identify user needs.Maintain integrity of the network, server deployment, and security. Design and deploy networks.Perform network address assignment. Assign configuration of authentication and authorization of directory services.

I am worked as System admin at Espoir Academy at Eram Group. 1. Support LANs, WANs, network segments, Internet, and intranet systems. Maintain systems.2. Maintain system efficiency. 3. Troubleshoot problems reported by users. 4. Make recommendations for future upgrades. 5. Maintain network and system security. 6. Monitor networks to ensure security and availability to specified users.7. Evaluate & modify system's performance.8. Identify user needs.9. Maintain integrity of the network, server deployment, and security.10. Design and deploy networks.11. Perform network address assignment.12.Assign configuration of authentication and authorization of directory services.13. Maintain network facilities in individual machines, Such as drivers and settings of personal computers as well as printers. 14. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, software deployments security updates and patches.15. Supporting to solve the customer Technical related problems. 16. Rectify the customer issue and quickly solve the problems.

Monitors and maintains inventories of equipment, supplies, forms and other items required for the operations unit.Networking planning / implementation is also the responsibility of EDP Department.Installing new system, up gradation of systems in various department.Securities like Anti Virus, Internet Security and responsible for firewall etc.Daily backup management of all the data of company.Restore the data for user whenever required.Solve users problem at their sight or by other communication.Managing all server data like new reports creation and other timely reports.Generally in some companies EDP Department also looks after payroll work as this is the confidential work.Printing of reports on Line Printer through networking.Fill the requirement of stationary, printer cartridge and all consumable.Monthly backup of Tapes / External Hard Drives.Creation of Original Software / systems list in the company.Schedules and prepares physical plant, and oversees cabling and installation of all computer room hardware.

Troubleshooting in all Systems, User creation, Applying user policy, Daily backup, Monitoring Systems, Remote desktop, Support Engineers, Software and Hardware resolution. Etc..

Monitoring all Client Applications at daily.Outlook Configuration. Vlan checking, IP address lookup, assigning IP address, network traffic, Inbound outbound internet checking, , Remote desktop, Server handling, Backup daily data in server, Telnet & Dial Up Connection. Etc.. Windows 2008 server.  Installing and updating the service pack, Windows Patches, Antivirus.  Troubleshooting and resolved incidents (Hardware and Software) related to desktop and associated peripherals. Installing & Configuring MS Outlook 2007, 2010 & Outlook Express.

Assembling, Installation, Maintenance the system. Maintaining overall IT Equipment’s like Computer, Hardware, Routers and Switches.Troubleshooting Network and Hardware related problems.Installing and updating system drivers if it’s corrupted.Troubleshooting Network connectivity (LAN) issues.Configuring Printers and VPN tokens for Laptops.Installing & configuring the Windows XP /Windows 7 /Linux /Windows 2003 Server/Windows 2008 server. Installing and updating the service pack, Windows Patches, Antivirus. Troubleshooting and resolved incidents (Hardware and Software) related to desktop and associated peripherals.Installing & Configuring MS Outlook2003, 2007, 2010 & Outlook Express.Installing, configuring & Maintaining ADS, DNS & DHCP Servers.Installing & configuring Active Directory & creating users & group, Assigning Sharing &security Permission to Respective Users.Resetting username and password if user account gets lockSoftware installations such as MS-Office, Acrobat Reader and etc.Monitoring the network with the help of VNC Viewer & Team Viewer.Installing anti-virus on desktops scanning and removing Virus. Taking data Backup and system Restore.