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Mohamed Sassi is listed as Consultant-Vendor Manager at Toyota Connected North America at Toyota Connected North America, a company with 264 employees, based in Greater Montreal Metropolitan Area, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Mohamed Sassi.
Mohamed Sassi previously worked as Vendor Manager at Toyota Connected North America and Senior Operations Project Manager at Teleperformance Canada. Mohamed Sassi holds Pmp In Progress, Project Management, Pmp Certification In Progress from Pmi.
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Mohamed Sassi is a Consultant-Vendor Manager at Toyota Connected North America at Toyota Connected North America. He possess expertise in satisfaction du client, management, change management, service client, process improvement and 34 more skills. He is proficient in Italien and Malais. Colleagues describe him as "J’ai eu le plaisir de travailler avec Mohamed pendant plusieurs années. Mohamed affichait en tout temps une forte détermination/volonté en mettant en place plusieurs processus internes qui ont permis d’améliorer l’expérience client du centre d’appel , Mohamed a tout les atouts professionnels nécessaires d’un grand leader (Un super analyste et expert des rapports/présentations, très polyvalent et livrait toujours la marchandise avant même la date limite, un très bon communicateur et… Show more" and "Doté d'une capacité pointue en analyse et en expertise, Mohamed est surprenant en terme d'engagement et de dévouement pour son travail."
Listed skills include Satisfaction Du Client, Management, Change Management, Service Client, and 35 others.
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A career timeline built from the work history available for this profile.
Montreal, Canada Area
Manage strategic relationship(s) with key Technology and Executive teamsChampion the relationship with the Strategic Sourcing, Finance and Business Vendor Management teamsSupport vendor relationship(s) with significant impact to the organizationTransfers knowledge and provides guidance and leadership as appropriate to support the business objectives of the.
Région De Montréal, Canada
Contact Center Manager Teleperformance Montréal - Directeur des Opérations Aout 2014 à ce jourWorking closely with external executive partners on initiating, planning, executing, controlling and maintaining long term projects and campaigns.Leading financial and business strategy planning and implementation.Oversee and supervise a team of managers who coach.
Teleperformance Tunisie
Managed and led three (3) lines of business teams (Technical support, Customer Care and Tier 2 escalations) for a Canadian partner, the leader in telecom industry. Successfully identified business areas of opportunities and presented recommendations and solutions to the senior leadership team.Maintained and managed several databases for technical support.
Teleperformance Tunisie
Created, recruited, developed and mentored a team of 10 quality assurance specialists.Developed initiatives and programs to improve quality assurance processes and practices.Remodeled already existing tools to enhance the team’s performance through collecting feedback and sharing best practices.Overseeing and coordinating resolutions for customer complaint.
Noos- Numericable Teleperformance Tunisie
Led, managed and coached a team of 20 team members to consistently meet and challenge performance status quo while increasing intrinsic motivation and employee engagement.Proactively created a team plan to constantly meet service levels while maximizing productivity leading to increased operational efficiency.Handled live client escalation calls by.
Assurer le traitement des demandes clients en multi-Canal (Call, Email & CHAT):- Assurer un traitement professionnel - Répondre aux demandes de résiliations/rétention- Modifier les données du dossier client- Utilisation des bases de connaissances, process et modes opératoires mises à disposition- Remonter les avis et suggestions d’amélioration client à.
Other employees you can reach at toyotaconnected.com. View company contacts for 264 employees →
Raja Shekar
Colleague at Toyota Connected North America
Washim, India, India
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BF
Brittany Freeman
Colleague at Toyota Connected North America
Fort Worth, Texas, United States, United States
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Michelle (Smith) Chen, Mba, Shrm-Scp, Shrbp
Colleague at Toyota Connected North America
Dallas-Fort Worth Metroplex, United States
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Ezequiel Riquelme
Colleague at Toyota Connected North America
Luján De Cuyo, Mendoza, Argentina, Argentina
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AB
Aais Bhatti
Colleague at Toyota Connected North America
Lahore, Punjab, Pakistan, Pakistan
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AS
Alex Sandoval
Colleague at Toyota Connected North America
Los Angeles Metropolitan Area, United States
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LB
Laura B.
Colleague at Toyota Connected North America
Charlotte, North Carolina, United States, United States
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MP
Mari P.
Colleague at Toyota Connected North America
Dallas, Texas, United States, United States
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MM
Masahiro Muramatsu
Colleague at Toyota Connected North America
The Colony, Texas, United States, United States
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HC
Harikrishna Chandrasekar
Colleague at Toyota Connected North America
Plano, Texas, United States, United States
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Quick answers generated from the profile data available on this page.
Mohamed Sassi works for Toyota Connected North America.
Mohamed Sassi is listed as Consultant-Vendor Manager at Toyota Connected North America at Toyota Connected North America.
Mohamed Sassi is based in Greater Montreal Metropolitan Area, Canada, Canada while working with Toyota Connected North America.
Mohamed Sassi has worked for Toyota Connected North America, Teleperformance Canada, and Teleperformance.
Mohamed Sassi's colleagues at Toyota Connected North America include Raja Shekar, Brittany Freeman, Michelle (Smith) Chen, Mba, Shrm-Scp, Shrbp, Ezequiel Riquelme, and Aais Bhatti.
You can use AeroLeads to view verified contact signals for Mohamed Sassi at Toyota Connected North America, including work email, phone, and LinkedIn data when available.
Mohamed Sassi holds Pmp In Progress, Project Management, Pmp Certification In Progress from Pmi.
Mohamed Sassi is listed with skills including Satisfaction Du Client, Management, Change Management, Service Client, Process Improvement, Centres D'Appel, Gestion De Projet, and Communication.
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