to Lead the communication and IT support teams at the field

>> Support the Users in the daily Software issues>> Support the Users in the daily Hardware issues>> Monitor the IT infrastructure and maintain it>> solve the Onsite Network & systems related issues >> perform First level Support for Network issues>> Perform First Level Support for Onsite Server Room Issues

Oracle Egypt (Smart Village) (Dec2010- Oct2011)Oracle, the world’s largest enterprise software company The new Oracle center, located within Egypt’s burgeoning Smart Village business park, is staffed by multilingual software experts with core competencies in the areas of applications and Oracle’s technology platform, including middleware and database software.SENIOR TECHNICAL SUPPORT ENGINEER (Dec2010- Oct2011)Provide a 3rd Level of support for worldwide Oracle Customers for Oracle Database Worked with the Database Team ( Sev4 to Sev1)Responsibilities-- Trouble shoot and Solve the Internal errors and crashes-- Troubleshoot and solve the Normal Database configuration-- Solve and trouble shoot the Users questions about this product Worked with the Database Team-- Trouble shoot and solve the Oracle Network Issues-- Trouble shot the Oracle Network Configuration-- Solve and trouble shoot the Users questions about this product

** Perform a full Sizing for the physical servers to chose the optimum resources for the ** Build the Vmware infrastructure from scratch ** Convert all the physical servers to virtual with ** Monitor and enhance the performance for each server ** Administer and mange the Virtual infrastructure for the daily tasks Achievements:-------------------** Performed the sizing using free resources without hiring any company and results were accurate ** Provided a free and easy to use Backup and disaster recovery ** Successfully converted all the servers to the VMs with a very small down time

** Was assigned the ITIL software ( Service Desk Plus) administration ( install , configure , management ) ** Mail Filter (Web Sense Email Security) administrator.** Server room administration ( power , cooling , spacing , design)** Operate the windows Domain Environment administration (install, monitor, configuration…) ** Secure the Infrastructure and the systems against possible attacksAchievements:---------------------** Disaster recovery the DCs after hardware failure ** Successful upgrades for many processes ( DB , UNIX , Main Operation Software )** Automate part of the upgrade processes to save about 70% of the planed time ** Designed a full security Plan to Enhance the infrastructure on many levels

** Provide non-failure IT operation during for a critical operational 24/7 environment with 1000+ users** Take Critical decisions in case of system failure in absence of DBA or Network Administrator** Monitor the networks during shift to ensure performance and protection against security risks** Monitor the Domain environment ( exchange , ISA , SQL , Oracle , ERP system (IFS) , Unix systems and applications , Security servers , antivirus , backupexec , BB enterprise , web sense , print manger ) Achievements: ** Provided a new design for the server room and I was assigned the server room admin after this project