Mohamed R. Thomson Email & Phone Number

Doha, QA

Doha, QA

Leading strategic customer experience tranformation, creating brand new contact center, state of the art command and control center, a driver service center and managing driver financial perfomance and behavioural transformation. Process improvements technology improvements process automation PR and communications initiatives Internal processes.

Doha, QA

Participated in the corporate strategy formulation team for the Public Works Authority (Ashghal) and participated in defining the vision, mission, strategic goals and objectives and corporate values of the Authority with intensive involvement in planning, design and cascading objective achievement projects and initiative to the operational level.Conducted.

Doha, QA

A continuation of my strategic and operational role at the public Works Authority of Qatar as a natural progression of the comprehensive CRM Programme leadership and implementation. My responsibilities and mandate focused on the completion of the CRM Programme and delivery of the multi channel service provision including the 24/7 contact Centre, a.

Doha, Doha, QA

Sales & Marketing, CRM, Strategy and Customer Services Advisor

Seconded to the office of H.E the minister of municipality affairs and urban planning with a mandate create, implement and quality assure customer centric strategies, projects and initiatives in 7 major municipalities across Qatar improving service and performance standards, enhancing total customer experience, human capital recruitment and training.

Dubai, AE

A customer services expert role within the head quarters of the RTA supporting the CEO of corporate division and the Director and section heads of customer services deparment with subject matter expertise in CRM, operations, contact centres, strategy and branch management, systems and service delivery channels.

A management & operations consultancy post at Dubai Public Transport Agency, direct report to the CEO of Dubai's Public Transport Agency and the Chairmans's office. Respnsibilities around strategy for customer care & operations across all Public Transport Entities, Busses, Taxis, Franchise Companies, Facilities, IT Services and input into major.

Customer care manager for Dubai Roads and Transport Authority, responsible for planning and development, customer research, customer experience, departmental organisation, strategy and process maping, business support for all customer facing areas including 56 Branches, one main customer services centre and contact centres.

Customer experience and project management in a lunch environment of the second largest telecoms company in the region. consulting on customer experience, customer services, projects management and implementation. Regional advise on local and regional trends and business best practice.

Following a natural progression from large team amanagement providing customer services and sales functions, I was asked to undertake the position of customer experience manager, managing customer life cycle and enhancing customer experience and implementing quality assurance measures within the group. this role includes the creation of several projects at.

Sales & marketing of reprographic and connected solutions for a lorge number of organizations around the UK. Trained by Ricoh & Toshiba.

Hannover, Lower Saxony, DE

Managing resort operations in Greece & Tunisia. Revenue generation via maximizing sales and paid services. Working with suppliers on developing an international standard of service and guest services.

Management Development Diploma, Business Administration And Management, General

Ba Hons, Business Management

Ba Hons, Business Management