At New Brent, a leading stock brokerage firm in Egypt, I serve as an IT Specialist. My role involves:- Handling tickets, incidents, and requests related to end-user issues- Managing urgent technical incidents via calls- Overseeing hardware maintenance and replacement- Maintaining all information technology equipment- Installing, configuring, and troubleshooting hardware and software issues with PCs, servers, printers, and scanners- Troubleshooting LAN and WAN issuesMy work ensures smooth and efficient IT operations, supporting the firm's mission to deliver exceptional brokerage services.

At SPEC-Egypt, the largest Mitel partner in Egypt, I worked as a Telecommunication Systems (VoIP) Engineer, focusing on the installation and configuration of telephony systems. My responsibilities included:- Installing hardware, software, and programming modules for telecommunications systems- Configuring and programming PBX systems- Troubleshooting and resolving customer issuesSPEC-Egypt specializes in telephony (VoIP and traditional) systems, data networks, and light-current systems such as CCTV and sound systems.