Michelle H. Email & Phone Number

Westlake Village, Ca

•Lead a 12-member team: manage workflows and assignments based on reporting data and ongoing individual assessments within a remote environment• Instrumental in the evaluation and onboarding of new hires: vet candidates, interview and provide recommendations to Management• Point of contact for Sales and Operations• Produce detailed and comprehensive system guides and training materials specific to the company’s proprietary software• Represent the department in strategic planning meetings to: provide feedback on suggested updates, structure UAT, and make recommendations for future system enhancements

Westlake Village, Ca

• Produce detailed and comprehensive system guides and training materials specific to the company’s proprietary software• Represent the department in strategic planning meetings to: provide feedback on suggested updates, structure UAT, and make recommendations for future system enhancements• Sponsor regular group-based discussions to ensure clear and open lines of communication within the team with a focus on industry updates, notable trends and guideline changes

Westlake Village, Ca

• Develop proposals accompanied by a personalized analysis based on product knowledge and current market trends resulting in over $3,000,000 of premium within the last 18 months• Train external agents on proprietary quoting software• Consistently achieved 100% audit scores

Westlake Village, Ca

• Scanned documents and assisted with data entry• Assigned to special projects as determined by Senior Management

(Intern)Excelling at creating a friendly and calm environment for clients, guests and team members in fast-paced challenging environments.• Followed safe food handling procedures• Ensured space(s) are clean and organized

Bachelor Of Arts, Sociology

Sociology