Michelle H. Email & Phone Number

Westlake Village, CA

• Lead a 12-member team: manage workflows and assignments based on reporting data and ongoing individual assessments within a remote environment
• Instrumental in the evaluation and onboarding of new hires: vet candidates, interview and provide recommendations to Management
• Point of contact for Sales and Operations
• Produce detailed and comprehensive system guides and training materials specific to the company’s proprietary software
• Represent the department in strategic planning meetings to: provide feedback on suggested updates, structure UAT, and make recommendations for future system enhancements

Westlake Village, CA

• Produce detailed and comprehensive system guides and training materials specific to the company’s proprietary software
• Represent the department in strategic planning meetings to: provide feedback on suggested updates, structure UAT, and make recommendations for future system enhancements
• Sponsor regular group-based discussions to ensure clear and open lines of communication within the team with a focus on industry updates, notable trends and guideline changes

Westlake Village, CA

• Develop proposals accompanied by a personalized analysis based on product knowledge and current market trends resulting in over $3,000,000 of premium within the last 18 months
• Train external agents on proprietary quoting software
• Consistently achieved 100% audit scores

Westlake Village, CA

• Scanned documents and assisted with data entry
• Assigned to special projects as determined by Senior Management

• (Intern)Excelling at creating a friendly and calm environment for clients, guests and team members in fast-paced challenging environments.
• Followed safe food handling procedures
• Ensured space(s) are clean and organized

Bachelor Of Arts, Sociology

Sociology