Senior customer service representatives with years of experience efficiently helping customers within my chosen niche. I typically have leadership responsibilities and I am involved in mentoring new employees. Usually i deal with customers who have already purchased a product,and be involved with the back-end of the sales process, such as entering data to complete a sale made in the field by a salesperson, i work at a call center directly affiliated with a single organization, or it may be independent and have a list of clients. Most of My work is done through either phone or email. Virtually every customer-facing niche employs