As part of the Production Broadcast Support function, I am at the cutting edge of the convergence between traditional broadcast and IT cultures. I have technical ownership of our key MAM, VoD encoding, quality control and file delivery systems, providing high quality proactive maintenance.- Providing first class 2nd/3rd line support to Sky’s Enterprise MAM Systems and applications.- Ensuring that support and project tasks are carried out to an appropriate level in an appropriate… Show more As part of the Production Broadcast Support function, I am at the cutting edge of the convergence between traditional broadcast and IT cultures. I have technical ownership of our key MAM, VoD encoding, quality control and file delivery systems, providing high quality proactive maintenance.- Providing first class 2nd/3rd line support to Sky’s Enterprise MAM Systems and applications.- Ensuring that support and project tasks are carried out to an appropriate level in an appropriate time frame.- Install, upgrade, patch and develop applications used within MAM workflows.- Maintaining coordination and communication with other Broadcast Services Engineering and Delivery teams to ensure service levels are met and that operating procedures and high technical standards are applied.- Work closely with change owners to ensure changes are implemented without service affecting incidents and are clearly documented to supportable standards.- Ensure that technical solutions are transitioned into the Support Department from Design and Projects groups through collaborative working and agreement of a set of pre-requisites with Projects for live support.Skills:- Experience with Live/VoD video encoding and streaming.- Experience with broadcast video/audio codecs and formats.- Experience with video/audio quality metrics and analysis.- Knowledge of MAM Systems and Workflows.- Knowledge of Linux Administration.- Knowledge of Broadcast IT Systems and Networking.- Experience with applications; such as Elemental, Ateme, Vantage, Cerify, Aurora, Ardome, Aspera, Signiant. Show less

Responsible for providing a high quality service which supports operational and technical demands across a diverse range of operational, support and project functions. Broadcast Support sits within Broadcast Services and we are responsible for providing support services to other teams within Broadcast Services and the teams in Broadcast Operations, Sky News, Sky Sports, Creative Services and CIS and any other department engaged in the creation of Broadcast Content to our customers. Our… Show more Responsible for providing a high quality service which supports operational and technical demands across a diverse range of operational, support and project functions. Broadcast Support sits within Broadcast Services and we are responsible for providing support services to other teams within Broadcast Services and the teams in Broadcast Operations, Sky News, Sky Sports, Creative Services and CIS and any other department engaged in the creation of Broadcast Content to our customers. Our goal is to drive excellence through exceeding business expectations. Providing high quality proactive maintenance and reactive support for the OTT Systems. As part of the Broadcast Support function, this role is at the absolute cutting edge of the convergence between traditional broadcast and IT technologies and will involve close collaboration with other Engineers within the team, Platform Control, Projects and Design functions within the Broadcast Services division. Key responsibilities include; • Helping to define, specify, integrate and transition technology changes onto the OTT Headend platform, to meet customer requirements while ensuring supportability and service availability levels.• Providing technical advice, guidance and expertise on Sky systems to internal user groups and project staff. This will involve working as an active member of project groups.• Working on BAU projects for Broadcast Centre Support. This will include software upgrades and stability improvement work across the OTT Headend.• Providing engineering support for out of hours planned work.• Providing technical leadership during service affecting incidents.• Taking the lead in root cause analysis of technical incidents. Ensure in-depth root cause analysis and fault finding at the earliest possible opportunity. This being through direct experience or by liaising with vendors• Representation of department at daily Broadcast stakeholder incident meetings. Show less

Responsible for monitoring & controlling all of Sky’s Broadcast platforms 24/7 including OTT, VOD, DTH, Interactive services and Encryption.Successfully delivering all Sky, Joint Ventures and Third Party channels transmission material on a daily basis, meeting all transmission deadlines by way of ingesting and spot-checking material. Broadcast Services is the department within Sky that provides the quality content and services that our customers watch, whether at home or on the move… Show more Responsible for monitoring & controlling all of Sky’s Broadcast platforms 24/7 including OTT, VOD, DTH, Interactive services and Encryption.Successfully delivering all Sky, Joint Ventures and Third Party channels transmission material on a daily basis, meeting all transmission deadlines by way of ingesting and spot-checking material. Broadcast Services is the department within Sky that provides the quality content and services that our customers watch, whether at home or on the move. The position sits within the Platform Control team. Providing first line support 24 hours a day, 7 days a week. The team’s main objective is to operate a diverse range of systems, detecting faults and resolve them in a timely manner, ensuring that we achieve the highest possible broadcast service availability for our customers, no matter what platform or device they choose to use. contributed to the transformation of Broadcast Operations into the industry’s leading Broadcast division by conveying a vision of how a highly motivated staff collaborated to deliver an excellent service to all clients. Show less

This position contributed to the transformation of Broadcast Operations into the industry’s leading Broadcast division by conveying a vision of how a highly motivated staff collaborated to deliver an excellent service to all clients. Providing line management and continual support and guidance to 30 ingest operators. This covers all operational processes, projects, staffing, and planning and workflow implementation. Successfully delivering all Sky, Joint Ventures and Third Party channels… Show more This position contributed to the transformation of Broadcast Operations into the industry’s leading Broadcast division by conveying a vision of how a highly motivated staff collaborated to deliver an excellent service to all clients. Providing line management and continual support and guidance to 30 ingest operators. This covers all operational processes, projects, staffing, and planning and workflow implementation. Successfully delivering all Sky, Joint Ventures and Third Party channels transmission material on a daily basis, meeting all transmission deadlines by way of ingesting and spot-checking material.  Incorporating Live Lines, Longform, Commercial ingest for internal clients and 3rd party ventures by servicing all channels, in collaboration with their Media partners, processing thousands of hours of content every year. Played an instrumental role in the transition of Video Tape to a world of more refined file based workflows, meaning the acceptance and processing of a plethora of removable media and file types, from all over the globe. Pioneered the testing and implementation of the Fast Turn Around (FTA) Platform Ensure the smooth running of services originating from Sky’s Playout facilities and provide operational support for the Sky platform including content from globally renowned channels such as Sky Sports, Sky Atlantic & Sky Movies.  Responsible for digitising physical media on to various file-based platforms and delivering Longform, Shortform content and late sports material to Transmission and internally for sports clients on the MAM. Contribute to the development and implementation of operating processes and standards governing operational services.  Effectively diagnose and analyse faults within a highly technical environment, working to tight deadlines. Supporting the co-ordination of hand over and hand back of live systems for changes or maintenance, whilst ensuring systems are fully operational Show less