Mohammad A. Email & Phone Number

Virginia, United States

Ashburn, Virginia, United States

Dubai, U.A.E

Documentation, Dubai Silicon Oasis. Reporting to Manager-Credit Operations Corporate Banking. Main responsibilities & Accountabilities :On receipt of approved limit application, prepare facility letters in line with approved terms & conditions. Prepare necessary documents & forward them to RM for despatch to the customers along with the facility letters. Record all live documents in Raknet table & withdraw obsolete documents.Preparation & submission of various monthly/ weekly deficiency, deferral reports & tracking of approvals. Lodgement of Files & security documents. To assist with UAT on system developments & clean up exercises as and when required.To ensure strict compliance with operating procedures towards processing and document checking of RAKFINANCE files.Ensure timely processing & disbursal of cases while adhering to SLA.

Mortgages DepartmentMy main duties include:To provide market intelligence reports on product movement and to ensure development in the local & global market.Provide front end policy checks to ensure broad policy complianceTo explain the documentation, application and approval of mortgage loans to the customer.Generate, analyze and report management statistics, recommend and implement changes based on results.Liaise with Credit & operations to obtain approvalsTo attend to issues with urgency and refer critical issues to superiors for a consensus on decision.To achieve targets in terms of service standards for loan life cycle.To capitalize on cross selling opportunities.

Key duties included:Assisting HR Manager on day to day affairs of the dept, managing Employee Relations, Recruitment and Training related processes.Advising on Policies and Procedures; implementing the same in line with company policy.Monitoring and attending to any disciplinary issues.Liaising with PRO on labour related issues, visas, air ticketing for all employees at sites.Assisting with the staff accommodation requirements etc. Advising on public relation issues for the company relating to the Ministry Of Labor. Etc. Monitoring attendance records, reviewing various reports related to tasks, projects taken; recording leave records etc.Maintaining employee data on HR system and personal files. Attending to & managing official communication & correspondence, organizing trainings, looking after main employee relations issues, etc.

Worked as Administration Executive Responsibilities included Managing the overall day to day operations in terms of administration of premises and its maintenance.Book keeping on new sales, after sale service and procurement of new products. Organizing a periodic check on the upkeep of all office equipment both owned & leased.Managing contracts with various service providers in order to get the best deal for the services required by the company.Managing the facilities and their service contracts. Maintaining records of all business transactions and contracts for assisting with audit processes.Organizing in-house orientations for visitors and new employees.Managing a team of receptionists, operators and other assistant staff.

Main role was to assist customers with setting up new accounts and maintaining high level of professionalism with emphasis on excellent customer satisfaction.Responsibilities included:Managing full spectrum of CS sub-deptProvide day to day assistance and guidance to customers with focus on flawless CS delivery.Determine update or implementation of CS policies.Work closely with Sr. Managers to resolve CS issues within the set policy guidelines.Team contribution emphasis on project deliveryExpedite frontline, direct flow of customers and ensure each customer receives exceptional CS in a friendly environment.Ensure transaction close are within practice and policy guidelines.Assist with collaboration on problem resolution and team assistant.Make informed decisions and manage the sub-dept wisely to achieve positive results.

General Studies

(Ged), General Studies