With over a decade of experience in the technology and telecommunications industries, I have developed a strong expertise in application development, technical support, and systems implementation. My career journey has allowed me to build a diverse skill set and make significant contributions across various roles.Industry Experience:I have a proven track record working with leading organizations like Ooredoo Palestine and IQVIA. My roles have ranged from Customer Care Representative to Back End Senior Engineer, and Application Development Specialist. This diverse background has equipped me with a deep understanding of both technical and customer-facing aspects of the industry.### Skills and Expertise:- **Technical Proficiency:** - Strong knowledge of Oracle SQL and PL/SQL - Proficient in IncoreDB and MongoDB - Skilled in programming languages: TCL and Dart - Experienced with SOAP APIs- **Systems and Support:** - Extensive experience with billing and charging systems - Skilled in system implementation and migration from legacy systems - Proficient in troubleshooting and bug lifecycle management - Knowledgeable in Linux/Unix operating systems- **Project Management and Agile Methodology:** - Well-versed in Agile (Scrum) methodologies - Managed complex projects, including system expansions and commercial launches- **Customer Interaction:** - Excellent interpersonal skills for addressing customer needs - Proven track record in providing high-quality technical support### Achievements- Led the transition of live customers to new billing systems at Ooredoo Palestine, collaborating with external vendors and large teams for seamless migration- Recognized as Best Employee for outstanding performance twice in previous roles- Developed and released two mobile apps using Flutter and Dart, available on the Google Play Store- Contributed to significant projects, including the nationwide Electronic Health Record solution in Jordan and supported regulatory bodies like the Capital Market Authority in Oman and the UAE MOHAP project### Passion- Committed to leveraging technical and interpersonal skills to drive impactful solutions and support organizations in achieving their goals.